PocketCloud Freezing on iPad
I am using an iPad 2, iOS 6.0.1, PocketCloud (not Pro) version 2.2.143. I configured the RDP session manually. The app either disconnects immediately after connecting or freezes after a few minutes of connections. All was working fine until last Friday. All other apps are working on the device. Other wireless devices in the office are not experiencing connectivity problems.
What type of computer are you connecting to (Mac or PC)? What OS version is it running (XP, Vista, 7, 8, Home, Pro, Ultimate, Lion, etc)?
Are you using auto discovery or a manual connection? If you are using auto-discovery, you may want to try restarting the PocketCloud service. Also make sure PocketCloud is added to any firewall or anti-virus allowed applications lists.
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
I have seen this behavior on at least 3 iPads. I did reinstall PocketCloud on all 3. There are other iPads in our environment that I have not seen this happen yet. I am observing that it is not a consistent problem on 2 of the 3 devices. I have discussed this with our network support team and they said everything is set up properly to allow PocketCloud through the firewall, virus software, etc.