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Unable to log into Gmail using Wyse PocketCloud Auto Discovery
Unable to log into Gmail using Wyse PocketCloud Auto Discovery
I get a Login Failed message on my laptop
. Wyse PocketCloud Auto Discovery
. Using XP
. Laptop connects to the network via WiFi (Apple Airport Xtreme)
. My gmail address has a period in it (i.e., xxx.yyy@gmail.com)
. RDP to port 3389 is successful
. VNC to port 5900 failed
Thanks in advance for your help!
Sarun-2015
145 Posts
0
August 7th, 2015 03:00
Unfortunately PocketCloud will not currently work with proxy servers. So you will not able to login if you are behind a firewall that allow only http/https traffic.
Wyse PocketCloud Team
mtandao
2 Posts
0
August 7th, 2015 03:00
what ports does it require to work?
Sarun-2015
145 Posts
0
August 7th, 2015 03:00
Are you behind any proxy server?
Can you able to login from google gtalk application from your laptop?
For debugging, is it possible for you try a gmail id without period?
Wyse PocketCloud Team
superuser-2015
2 Posts
0
August 7th, 2015 03:00
Thanks for the response. To answer your questions:
1. I've installed Wyse PocketCloud Windows Companion 2.1.1 ("paired" to PocketCloud 2.0.7)
2. I'm using an English keyboard
Sarun-2015
145 Posts
0
August 7th, 2015 03:00
You need to allow outgoing connection to port 5222 in your firewall.
Wyse PocketCloud Team
Sarun-2015
145 Posts
0
August 7th, 2015 03:00
Companion needs to make an outgoing connection to port 5222.
Wyse PocketCloud Team
mtandao
2 Posts
0
August 7th, 2015 03:00
Was there a solution for this issue becauase i am having the same problem. I installed the most current version of the companion but whenever i try to login i get the message "login failed" The machine i have it installed on is sitting behind a firewall that only allows port 80/443. I am able to log into gmail from a browser without a problem.
Thanks
Sarun-2015
145 Posts
0
August 7th, 2015 03:00
1. What is the windows comapanion version used?
2. What language keyboard are you using? We have tested gmail's with period and it works fine on an english keyboard.
ssellsworth
1 Message
0
August 7th, 2015 03:00
Is there a solution to this problem yet? It started occurring with the latest revision to the Pocket Companion for Windows.
the problem exists on our internal network (behind the firewall, no proxies).