Unsolved
This post is more than 5 years old
2 Posts
0
2941
Was logged in then timed out now won't connect
Was logged in then timed out now won't connect
I am pretty new to pockcloud but always worked until now. I was logged in then it timed out. I forgot to disconnect and came back a while later and it said it was disconected. Now it won't let me log back in. It shows the connection is "ON" but it won't let me re-connect or login etc. I am many miles away to reboot the remote computer. Is there any way to get this working without being at the remote computer?
Like I said I do't know much about it but my guess is the remote computer is still connected to pocketcloud & the iphone pocketcloud app don't know what to do.
Any ideas on what to try?
Thanks
Josh-2015
1.3K Posts
0
July 31st, 2015 08:00
Have you tried force stopping PocketCloud on your device and trying to re-connect?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
timmyinnis
2 Posts
0
August 5th, 2015 09:00
how do I do that?
thanks
Do you mean the standard way of force closing the iphone apps? double tap home button and closing it out that way?
I did that but still nothing.
Josh-2015
1.3K Posts
0
August 5th, 2015 09:00
That is the method I was talking about. Have you rebooted your device as well?
If that didn't help, without having access to your remote computer, you could see if uninstalling and reinstalling the application helps. Let me know.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com