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Works first time, then stops
Works first time, then stops
I installed the companion software on my Windows 7 PC, and connected to Gmail just fine. When I put my computer to sleep and booted it with a 3rd party wake on LAN app, I connected great through pocketcloud. I had my pc go to sleep after 3 mins of inactivity after disconnecting. When I booted with the wake on LAN app again, pocketcloud will not work through gmail any more.
The companion app on the pc gets the "login failed" error. I was only able to fix it if I restarted the service in windows component services, which I have to be physically present for. Any way to resolve this issue? I love the software!
Thanks, Carl.
Josh-2015
1.3K Posts
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August 6th, 2015 05:00
Tracy, I sent you a PM. Please follow the instructions and as soon as I can get that information from you I can better troubleshoot the issue.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Tracy-2015
2 Posts
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August 6th, 2015 05:00
Josh,
I am having the same problem. Have to keep reinstalling the Companion on my Windows PC together the iPad to communicate with the PC.
Josh-2015
1.3K Posts
0
August 6th, 2015 05:00
Can you please capture a log from your companion and send it to me directly? I sent you a PM with my direct email address.
To capture a log, please do the following:
-Right click on the companion icon (kite) in the system tray
-Select Preferences
-Navigate to the Advanced tab
-Check Enable Debug
Reproduce the issue.
-Navigate back to the Advanced tab in the companion
-Press the ... button next to where you enabled the debug option
-Save the log file and send that to me
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com