Unsolved
This post is more than 5 years old
4 Posts
0
7317
Works on iPhone but not iPad
Works on iPhone but not iPad
I have both an iPhone and an iPad. I have successfully connected on the iPhone with both an RDP and VNC account. However, the iPad will not connect to either using the exact same settings. The VPN connection works, but not PocketCloud. Is there something unique to iPad that does not work? I have exhausted all troubleshooting options. Thanks!
jasonschiess
4 Posts
0
July 29th, 2015 02:00
The connection settings were manual, using the host computer's IP address. The exact same settings were used on both the iPhone and iPad, but it only works on the iPhone. I've also eliminated port forwarding as the problem. Something on the iPad is preventing the connection. Any other ideas?
Suchitha
925 Posts
0
July 29th, 2015 02:00
Hi Jason, Are you doing an autoconnection or Manual?
Can you try using the ipaddress of the machine rather than dns name-Just to narrow down the issue.
Wyse PocketCloud Team
Suchitha
925 Posts
0
July 31st, 2015 09:00
How about the network? Are you on wifi on both device? Is it iphone4 ?
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 3rd, 2015 05:00
Is the ios version same on both the device?
Wyse PocketCloud Team
jasonschiess
4 Posts
0
August 5th, 2015 08:00
Yes, VPN is being used on both devices.
jasonschiess
4 Posts
0
August 5th, 2015 08:00
IPhone is 3G-S running OS 4.2.1 and iPad is running 4.3. I have isolated the connection on both devices to both wifi and 3G. On both network methods, it is the same. IPhone connects but iPad does not.
Suchitha
925 Posts
0
August 5th, 2015 08:00
Can you ping the host machine? Are you able to access the internet on iphone? Are you able to login to gmail using device browser?
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 5th, 2015 08:00
Jason, Are you using vpn?
Wyse PocketCloud Team