Unsolved
4 Posts
0
956
Delay when sending commands such as restart or changing group assignment for device
We are experiencing about a 20minute delay when we are sending commands from the Wyse Management Suite to a Wyse Thin OS
this occurs on all devices we currently have and doesn't seem to matter the ThinOS version they are on (some are 9.1.6108, 9.1.90589, and others 9.1.3129)
All devices we have are Wyse 5070s
buffalobound
3 Apprentice
3 Apprentice
•
710 Posts
0
May 26th, 2022 06:00
In WMS, when you are looking at a device, and choose send message, is it received right away, or is it delayed?
On the device, under Event log, do you see any messages about WMS?
On the device, System information, About. What does WMS and MQTT show? (Screenshot please)
What this sounds like is port 1883 is blocked from the device to WMS. The device uses both 443 and 1883 to communicate with WMS. Commands are delivered over 443, but the device is instructed over port 1883 to come and get the commands. If 1883 is blocked, the device will only get instructions when it does a full check in (hourly by default) or at reboot.
adonohue
4 Posts
0
May 26th, 2022 10:00
@buffalobound
Message is received delayed.
When the message is finally received the event log does show wms:received Remote Message command but no other logs appear prior. First attempt took about 15mins and second was about an hour
WMS status and MQTT are shown as connected
Another note is VNC remote control works very inconsistently when attempting to connect to a device
The port doesn't appear to be blocked when using telnet from my device on WMS.
buffalobound
3 Apprentice
3 Apprentice
•
710 Posts
0
May 26th, 2022 13:00
That is very odd.
Any firewall or SSL inspection happening between device and WMS?
Cloud WMS, or on-prem?
Any chance Nic port has spanning tree enabled, or speed/duplex is being forced?
buffalobound
3 Apprentice
3 Apprentice
•
710 Posts
0
May 27th, 2022 08:00
Sounds familiar,
Check the mqttserver.log for anything stating "The Path Contains Invalid Characters.."
Post the log if you like
adonohue
4 Posts
0
May 27th, 2022 08:00
No SSL inspection or firewall settings that would impact this that we notice
On-Prem Server
Ports do not have spanning tree or their speed limited
This began occurring after a WMS upgrade to the latest version and we've begun a support case with Dell but they've been just giving us the classic "engineer not available, send logs of client and server and we'll get back to you when we can" for days
adonohue
4 Posts
0
June 1st, 2022 13:00
@buffalobound
Hmm doesn't appear to let me attach a txt file but below is what I'm seeing
6/1/2022 3:46:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:28 PM [6] I:MessageQueueSize:0 AssignedClients:99 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:28 PM [6] I:ConnGotten:0 ConnReturned:1 ConnAvailable:279192 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:46:28 PM [6] I:pingReq=4517100, accCount:47635, MsgAdd:80848, ThState:8:8:80848:80848, to:0, kaD:4674
6/1/2022 3:46:28 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:46:28 PM [6] E:Pulse End351602453
6/1/2022 3:46:38 PM [6] E:Pulse Start351612453
6/1/2022 3:46:38 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:38 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:38 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:38 PM [6] I:MessageQueueSize:0 AssignedClients:99 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:38 PM [6] I:ConnGotten:0 ConnReturned:1 ConnAvailable:279193 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:46:38 PM [6] I:pingReq=4517339, accCount:47635, MsgAdd:80848, ThState:8:8:80848:80848, to:0, kaD:4674
6/1/2022 3:46:38 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:46:38 PM [6] E:Pulse End351612453
6/1/2022 3:46:48 PM [6] E:Pulse Start351622453
6/1/2022 3:46:48 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:48 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:48 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:1 EventQueuesProcessed:0
6/1/2022 3:46:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:48 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:48 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:2 EventQueuesProcessed:0
6/1/2022 3:46:48 PM [6] I:ConnGotten:2 ConnReturned:0 ConnAvailable:279191 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:46:48 PM [6] I:pingReq=4517533, accCount:47637, MsgAdd:80851, ThState:8:8:80851:80851, to:0, kaD:4674
6/1/2022 3:46:48 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:46:48 PM [6] E:Pulse End351622453
6/1/2022 3:46:58 PM [6] E:Pulse Start351632453
6/1/2022 3:46:58 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:58 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:58 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:58 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:46:58 PM [6] I:ConnGotten:0 ConnReturned:1 ConnAvailable:279192 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:46:58 PM [6] I:pingReq=4517637, accCount:47637, MsgAdd:80851, ThState:8:8:80851:80851, to:0, kaD:4674
6/1/2022 3:46:58 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:46:58 PM [6] E:Pulse End351632453
6/1/2022 3:47:08 PM [6] E:Pulse Start351642453
6/1/2022 3:47:08 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:08 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:08 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:08 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:08 PM [6] I:ConnGotten:0 ConnReturned:0 ConnAvailable:279192 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:47:08 PM [6] I:pingReq=4517776, accCount:47637, MsgAdd:80851, ThState:8:8:80851:80851, to:0, kaD:4674
6/1/2022 3:47:08 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:47:08 PM [6] E:Pulse End351642453
6/1/2022 3:47:18 PM [6] E:Pulse Start351652453
6/1/2022 3:47:18 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:18 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:18 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:18 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:18 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:18 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:2 EventQueuesProcessed:0
6/1/2022 3:47:18 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:18 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:18 PM [6] I:ConnGotten:1 ConnReturned:0 ConnAvailable:279191 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:47:18 PM [6] I:pingReq=4517839, accCount:47638, MsgAdd:80853, ThState:8:8:80853:80853, to:0, kaD:4674
6/1/2022 3:47:18 PM [6] I:Sessions:831 SubscriptionByTopic:830
6/1/2022 3:47:18 PM [6] E:Pulse End351652453
6/1/2022 3:47:28 PM [6] E:Pulse Start351662453
6/1/2022 3:47:28 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:28 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:28 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:1 EventQueuesProcessed:0
6/1/2022 3:47:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:28 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:28 PM [6] I:ConnGotten:0 ConnReturned:1 ConnAvailable:279192 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:47:28 PM [6] I:pingReq=4517907, accCount:47638, MsgAdd:80854, ThState:8:8:80854:80854, to:0, kaD:4674
6/1/2022 3:47:28 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:47:28 PM [6] E:Pulse End351662453
6/1/2022 3:47:38 PM [6] E:Pulse Start351672453
6/1/2022 3:47:38 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:2 EventQueuesProcessed:0
6/1/2022 3:47:38 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:1 EventQueuesProcessed:0
6/1/2022 3:47:38 PM [6] I:ConnGotten:2 ConnReturned:0 ConnAvailable:279190 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:47:38 PM [6] I:pingReq=4518146, accCount:47640, MsgAdd:80857, ThState:8:8:80857:80857, to:0, kaD:4674
6/1/2022 3:47:38 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:47:38 PM [6] E:Pulse End351672453
6/1/2022 3:47:48 PM [6] E:Pulse Start351682453
6/1/2022 3:47:48 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:48 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:48 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:48 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:48 PM [6] I:ConnGotten:0 ConnReturned:2 ConnAvailable:279192 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:47:48 PM [6] I:pingReq=4518341, accCount:47640, MsgAdd:80857, ThState:8:8:80857:80857, to:0, kaD:4674
6/1/2022 3:47:48 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:47:48 PM [6] E:Pulse End351682453
6/1/2022 3:47:58 PM [6] E:Pulse Start351692453
6/1/2022 3:47:58 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:58 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:58 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:58 PM [6] I:MessageQueueSize:0 AssignedClients:99 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:58 PM [6] I:MessageQueueSize:0 AssignedClients:99 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:47:58 PM [6] I:ConnGotten:0 ConnReturned:3 ConnAvailable:279195 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:47:58 PM [6] I:pingReq=4518445, accCount:47640, MsgAdd:80857, ThState:8:8:80857:80857, to:0, kaD:4674
6/1/2022 3:47:58 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:47:58 PM [6] E:Pulse End351692453
6/1/2022 3:48:08 PM [6] E:Pulse Start351702453
6/1/2022 3:48:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:08 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:08 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:08 PM [6] I:MessageQueueSize:0 AssignedClients:99 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:08 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:08 PM [6] I:MessageQueueSize:0 AssignedClients:99 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:08 PM [6] I:ConnGotten:0 ConnReturned:2 ConnAvailable:279197 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:48:08 PM [6] I:pingReq=4518583, accCount:47640, MsgAdd:80857, ThState:8:8:80857:80857, to:0, kaD:4674
6/1/2022 3:48:08 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:48:08 PM [6] E:Pulse End351702453
6/1/2022 3:48:18 PM [6] E:Pulse Start351712453
6/1/2022 3:48:18 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:18 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:18 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:18 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:18 PM [6] I:MessageQueueSize:0 AssignedClients:99 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:18 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:18 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:18 PM [6] I:MessageQueueSize:0 AssignedClients:99 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:18 PM [6] I:ConnGotten:0 ConnReturned:0 ConnAvailable:279197 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:48:18 PM [6] I:pingReq=4518645, accCount:47640, MsgAdd:80857, ThState:8:8:80857:80857, to:0, kaD:4674
6/1/2022 3:48:18 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:48:18 PM [6] E:Pulse End351712453
6/1/2022 3:48:28 PM [6] E:Pulse Start351722453
6/1/2022 3:48:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:1 EventQueuesProcessed:0
6/1/2022 3:48:28 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:4 EventQueuesProcessed:0
6/1/2022 3:48:28 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:28 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:1 EventQueuesProcessed:0
6/1/2022 3:48:28 PM [6] I:ConnGotten:4 ConnReturned:0 ConnAvailable:279193 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:48:28 PM [6] I:pingReq=4518712, accCount:47644, MsgAdd:80863, ThState:8:8:80863:80863, to:0, kaD:4674
6/1/2022 3:48:28 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:48:28 PM [6] E:Pulse End351722453
6/1/2022 3:48:38 PM [6] E:Pulse Start351732453
6/1/2022 3:48:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:38 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:38 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:1 EventQueuesProcessed:0
6/1/2022 3:48:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:38 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:2 EventQueuesProcessed:0
6/1/2022 3:48:38 PM [6] I:ConnGotten:2 ConnReturned:2 ConnAvailable:279193 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:48:38 PM [6] I:pingReq=4518949, accCount:47646, MsgAdd:80866, ThState:8:8:80866:80866, to:0, kaD:4674
6/1/2022 3:48:38 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:48:38 PM [6] E:Pulse End351732453
6/1/2022 3:48:48 PM [6] E:Pulse Start351742453
6/1/2022 3:48:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:1 EventQueuesProcessed:0
6/1/2022 3:48:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:2 EventQueuesProcessed:0
6/1/2022 3:48:48 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:48 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:48 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:48 PM [6] I:ConnGotten:2 ConnReturned:2 ConnAvailable:279193 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:48:48 PM [6] I:pingReq=4519144, accCount:47648, MsgAdd:80869, ThState:8:8:80869:80869, to:0, kaD:4674
6/1/2022 3:48:48 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:48:48 PM [6] E:Pulse End351742453
6/1/2022 3:48:58 PM [6] E:Pulse Start351752468
6/1/2022 3:48:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:58 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:2 EventQueuesProcessed:0
6/1/2022 3:48:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:48:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:1 EventQueuesProcessed:0
6/1/2022 3:48:58 PM [6] I:ConnGotten:2 ConnReturned:0 ConnAvailable:279191 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:48:58 PM [6] I:pingReq=4519248, accCount:47650, MsgAdd:80872, ThState:8:8:80872:80872, to:0, kaD:4674
6/1/2022 3:48:58 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:48:58 PM [6] E:Pulse End351752468
6/1/2022 3:49:08 PM [6] E:Pulse Start351762468
6/1/2022 3:49:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:1 EventQueuesProcessed:0
6/1/2022 3:49:08 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:2 EventQueuesProcessed:0
6/1/2022 3:49:08 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:08 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:08 PM [6] I:ConnGotten:2 ConnReturned:2 ConnAvailable:279191 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:49:08 PM [6] I:pingReq=4519386, accCount:47652, MsgAdd:80875, ThState:8:8:80875:80875, to:0, kaD:4674
6/1/2022 3:49:08 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:49:08 PM [6] E:Pulse End351762468
6/1/2022 3:49:18 PM [6] E:Pulse Start351772468
6/1/2022 3:49:18 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:18 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:18 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:18 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:18 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:18 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:18 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:18 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:18 PM [6] I:ConnGotten:0 ConnReturned:1 ConnAvailable:279192 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:49:18 PM [6] I:pingReq=4519448, accCount:47652, MsgAdd:80875, ThState:8:8:80875:80875, to:0, kaD:4674
6/1/2022 3:49:18 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:49:18 PM [6] E:Pulse End351772468
6/1/2022 3:49:28 PM [6] E:Pulse Start351782468
6/1/2022 3:49:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:28 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:28 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:28 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:28 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:28 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:28 PM [6] I:ConnGotten:0 ConnReturned:0 ConnAvailable:279192 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:49:28 PM [6] I:pingReq=4519517, accCount:47652, MsgAdd:80875, ThState:8:8:80875:80875, to:0, kaD:4674
6/1/2022 3:49:28 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:49:28 PM [6] E:Pulse End351782468
6/1/2022 3:49:38 PM [6] E:Pulse Start351792468
6/1/2022 3:49:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:38 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:38 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:38 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:38 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:38 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:38 PM [6] I:ConnGotten:0 ConnReturned:0 ConnAvailable:279192 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:49:38 PM [6] I:pingReq=4519755, accCount:47652, MsgAdd:80875, ThState:8:8:80875:80875, to:0, kaD:4674
6/1/2022 3:49:38 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:49:38 PM [6] E:Pulse End351792468
6/1/2022 3:49:48 PM [6] E:Pulse Start351802468
6/1/2022 3:49:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:48 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:48 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:48 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:48 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:48 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:48 PM [6] I:ConnGotten:0 ConnReturned:0 ConnAvailable:279192 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:49:48 PM [6] I:pingReq=4519951, accCount:47652, MsgAdd:80875, ThState:8:8:80875:80875, to:0, kaD:4674
6/1/2022 3:49:48 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:49:48 PM [6] E:Pulse End351802468
6/1/2022 3:49:58 PM [6] E:Pulse Start351812468
6/1/2022 3:49:58 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:58 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:58 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:3 EventQueuesProcessed:0
6/1/2022 3:49:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:58 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:58 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:58 PM [6] I:MessageQueueSize:0 AssignedClients:99 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:49:58 PM [6] I:ConnGotten:1 ConnReturned:3 ConnAvailable:279194 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:49:58 PM [6] I:pingReq=4520055, accCount:47653, MsgAdd:80878, ThState:8:8:80878:80878, to:0, kaD:4674
6/1/2022 3:49:58 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:49:58 PM [6] E:Pulse End351812468
6/1/2022 3:50:08 PM [6] E:Pulse Start351822468
6/1/2022 3:50:08 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:50:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:50:08 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:50:08 PM [6] I:MessageQueueSize:0 AssignedClients:102 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:50:08 PM [6] I:MessageQueueSize:0 AssignedClients:101 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:50:08 PM [6] I:MessageQueueSize:0 AssignedClients:99 MessagsProcessed:0 EventQueuesProcessed:0
6/1/2022 3:50:08 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:1 EventQueuesProcessed:0
6/1/2022 3:50:08 PM [6] I:MessageQueueSize:0 AssignedClients:100 MessagsProcessed:2 EventQueuesProcessed:0
6/1/2022 3:50:08 PM [6] I:ConnGotten:2 ConnReturned:3 ConnAvailable:279195 MsgAvailable:7 n:0, read_n6, write_n17
6/1/2022 3:50:08 PM [6] I:pingReq=4520194, accCount:47655, MsgAdd:80881, ThState:8:8:80881:80881, to:0, kaD:4674
6/1/2022 3:50:08 PM [6] I:Sessions:831 SubscriptionByTopic:831
6/1/2022 3:50:08 PM [6] E:Pulse End351822468
buffalobound
3 Apprentice
3 Apprentice
•
710 Posts
0
June 2nd, 2022 07:00
I am afraid that does not correspond with what I have seen in regards to the certificate issue. I would suggest continuing to work with support.
rnailor1225
1 Rookie
1 Rookie
•
18 Posts
0
June 2nd, 2022 08:00
I experienced the "The Path Contains Invalid Characters" (see below) issue after upgrading to WMS 3.6.241. I was getting no help from Wyse/Dell support so I ended up reverting the server back via snapshot. Did you have a solution for this?
3/23/2022 10:09:10 AM [6] I:Got API Response as System.Net.HttpWebResponse
3/23/2022 10:09:10 AM [6] I:Getting some response from lockbox url
3/23/2022 10:09:10 AM [6] E:The path contains invalid characters. Program will not continue
buffalobound
3 Apprentice
3 Apprentice
•
710 Posts
0
June 2nd, 2022 09:00
********************************************************************************************
Root Cause
********************************************************************************************
If WMS Certificate password contains special character "!,$,%" then MQTT is not importing certificate due to which secure MQTT is not working.
********************************************************************************************
Workaround
********************************************************************************************
Create New certificate using below command.
"C:\Program Files\DELL\WMS\OpenJDK-11.0.13\bin\keytool.exe" -genkey -alias -keyalg RSA -keystore "C:\Program Files\DELL\WMS\Selfsigned .p12" -storetype PKCS12 -keysize 4096 -sigalg SHA384withRSA -validity 36500 -dname CN= -storepass -keypass
FQDN should be customers systems FQDN and both passwords should be same password which should not contain "!"
Certificate will get created under C:\program files\Dell\WMS Folder
Import the certificate from Portal Administrator > Setup page on WMS UI.
Once Server Restarts and UI Launches again, secure MQTT will work fine.
Note : Customer can generate certificate using some other method as well based upon their security guidelines, however password should not contain "!" character.