DougWin
1 Copper

How long does it take to update a XPS 8700 system BIOS (A14)? Should I be worried if it's been installing for an hour?

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7 Thorium

Re: How long does it take to update a XPS 8700 system BIOS (A14)? Should I be worried if it's been installing for an hour?

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Shouldn't take more than a few minutes. An hour is excessive... How did you try to do the update, using SupportAssist or Dell Update to manage it, or manually?

You may have no choice but to force power off and hope the motherboard didn't get bricked...

Assuming it reboots normally, try the following:

  1. Manually download the BIOS A14 .exe file onto your desktop from the Support page for this model
  2. Close all open apps and all open windows
  3. Disable your anti-viral app
  4. Right-click the downloaded file and "Run as Administrator"
  5. When PC reboots automatically after the update, make sure your antiviral app is re-enabled and running

Post back and let us know what happens...

Ron

   Forum Member since 2004
   I am not a Dell employee

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8 Replies
7 Thorium

Re: How long does it take to update a XPS 8700 system BIOS (A14)? Should I be worried if it's been installing for an hour?

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Shouldn't take more than a few minutes. An hour is excessive... How did you try to do the update, using SupportAssist or Dell Update to manage it, or manually?

You may have no choice but to force power off and hope the motherboard didn't get bricked...

Assuming it reboots normally, try the following:

  1. Manually download the BIOS A14 .exe file onto your desktop from the Support page for this model
  2. Close all open apps and all open windows
  3. Disable your anti-viral app
  4. Right-click the downloaded file and "Run as Administrator"
  5. When PC reboots automatically after the update, make sure your antiviral app is re-enabled and running

Post back and let us know what happens...

Ron

   Forum Member since 2004
   I am not a Dell employee

View solution in original post

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DougWin
1 Copper

Re: How long does it take to update a XPS 8700 system BIOS (A14)? Should I be worried if it's been installing for an hour?

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Thank you. After about 3 hours I restarted the machine. The startup took about 5 minutes but went back to windows. I checked my bios software and it says A13 and doesn't show an update happened that day. Everything is running as normal. I updated it through dell support assist app. I havent retried to update the bios. 

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7 Thorium

Re: How long does it take to update a XPS 8700 system BIOS (A14)? Should I be worried if it's been installing for an hour?

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Glad the system restarted normally. Whew!!

If you update BIOS to A14, do it manually as described above. The update is to fix recently discovered security holes in Intel processors. So consider the risks of updating BIOS vs the risks of getting hacked...

And double-check the support page for the XPS 8700 to make sure the Intel chipset(s) drivers etc are also updated to help close some of these new security holes.

Ron

   Forum Member since 2004
   I am not a Dell employee

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carl endo
1 Copper

Re: How long does it take to update a XPS 8700 system BIOS (A14)? Should I be worried if it's been installing for an hour?

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DO NOT INSTALL THE A14 BIOS UPDATE.  Mine did the same thing except now I get black screen after start up and I only get a few seconds to view the monitor if I turn it off and on again.  I uninstalled the video card and used the onboard output, still the same thing.  Reading through some of these threads there seems to be some serious issues with the bios update. Now I'm trying to piece together a fix for mine but have been unsuccessful so far. Very frustrating, will probably need to rebuild it now. 

7 Thorium

Re: How long does it take to update a XPS 8700 system BIOS (A14)? Should I be worried if it's been installing for an hour?

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@carl endo   - Did you try clearing BIOS?

  1. Power off, unplug
  2. Press/hold power button for ~15 sec
  3. Open case and remove motherboard battery (check Service Manual for details)
  4. Press/hold power button for ~30 sec
  5. Reinstall the battery (Time for a fresh CR2032 3-volt coin cell battery?)
  6. Close up and connect mouse, monitor and keyboard
  7. Reboot

Did you physically remove the add-in video card? Otherwise onboard Intel Graphics ports won't work. And I don't understand why you think removing the video card will do anything helpful.

Ron

   Forum Member since 2004
   I am not a Dell employee

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carl endo
1 Copper

Re: How long does it take to update a XPS 8700 system BIOS (A14)? Should I be worried if it's been installing for an hour?

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I unsuccessfully did a bios reset already.  I removed the video card because in another thread that was done and the drivers had to be reinstalled.

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savvy2
4 Beryllium

Re: How long does it take to update a XPS 8700 system BIOS (A14)? Should I be worried if it's been installing for an hour?

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answer is 5 minutes max. (10mS per byte, do the math, ) that is what it take, on modern EEPROM.

next time

use F12, bios update.

use this only and it won't brick the PC.

using windows to flash burn eeprom firmware , and windows infected (are not they all) is  crazy. stop doing that.

if your F12 menu lacks that, then use DDDP method shown at dell.com (dells DrDOS burn) 2nd best

window burns are really blind faith and brick city, gee google this, 3million hits and bios update + brick.

learn and burn.

 

Bootmenu&burn.PNGnothing is more safe than this

I am not Dell, I am retired from this industry since 2009,
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savvy2
4 Beryllium

Re: How long does it take to update a XPS 8700 system BIOS (A14)? Should I be worried if it's been installing for an hour?

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listen to the song.

millions fail, and the beat goes on.... when will it stop ,nobody knows, but autobios updates are super  silly,, IMO

 

also heard at weddings..... jokers, hack the DJ.

I am not Dell, I am retired from this industry since 2009,
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