Stuck at Internet Explorer 9

Try running the Windows Update Troubleshooter for Win 7.

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@RoHe wrote:

Try running the Windows Update Troubleshooter for Win 7.

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Hi, thanks for the reply.

I have used that before on another machine, but it didn't help.  I eventually had to go into services and turn off Windows Update.  I was then able to install IE11 which I downloaded on another machine, to USB.  It was the full install version, not a stub installed

So, I just tried the Windows Update Troubleshooter on this machine.  It did find and fix three issues, but couldn't fix a fourth.  All updates were cleared out, and then I asked for updates again.  IE11 was included in the update list.  I tried to install, but it failed, and even worse, it reset my IE9 to IE8.  IE11 is still in the update list.

Arghh...oh well.

Exactly what Windows Update issue wasn't fixed?

What failure message do you get trying to install IE11?

Have you scanned this PC thoroughly for malware recently?

Have you read Internet Explorer didn't finish installing, Explorer 11 won't install for Windows 7 64 bit

 and Windows 7: Can't install IE 11 on Windows 7 x64 ?

BTW: Are you logging into an account with Administrator privileges? And have you tried temporarily disabling your antiviral app?

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@RoHe wrote:

Exactly what Windows Update issue wasn't fixed?

What failure message do you get trying to install IE11?

Have you scanned this PC thoroughly for malware recently?

Have you read Internet Explorer didn't finish installing, Explorer 11 won't install for Windows 7 64 bit

 and Windows 7: Can't install IE 11 on Windows 7 x64 ?

BTW: Are you logging into an account with Administrator privileges? And have you tried temporarily disabling your antiviral app?

---

Hello again,

Yes, I ran the  Troubleshooter, Here's the summary:

Note that 0x80070057 was NOT Fixed.

Her'e that same report, but what I get when clicking "View detailed information":

Note that 0x80070057 WAS Fixed.  So what is the real answer?

And here's the Publisher details, in text:

********************

Windows Update Publisher details

Issues found
Service registration is missing or corruptService registration is missing or corrupt Fixed  
Reset service registration Completed
 
Windows Update error 0x80070057(2018-11-11-T-12_12_29P)Windows Update error 0x80070057(2018-11-11-T-12_12_29P) Fixed  
Resetting Windows Update data store Completed
 
Problems installing recent updatesProblems installing recent updates Fixed  
Repair Windows Update Completed
 
Problems installing recent updatesProblems installing recent updates Fixed  
Repair Windows Update Completed
 
Potential issues that were checked
Windows Update environment variables are incorrectWindows Update environment variables are incorrect Issue not present  
Some security settings are missing or have been changedSome security settings are missing or have been changed Issue not present  
Check for missing or corrupt filesCheck for missing or corrupt files Issue not present  
Windows Update services are not runningWindows Update services are not running Issue not present  
Cryptographic service components are not registeredCryptographic service components are not registered Issue not present  

Issues found Detection details

6 Service registration is missing or corrupt Fixed  
 
Reset service registration Completed
 
 
6 Windows Update error 0x80070057(2018-11-11-T-12_12_29P) Fixed  
 
Resetting Windows Update data store Completed
 
DataStoreAndWULogFiles.zip
35.36MB
File Name:  DataStoreAndWULogFiles.zip
 
 
 
6 Problems installing recent updates Fixed  
 
Repair Windows Update Completed
 
Repair Windows Update services and dependencies
 
6 Problems installing recent updates Fixed  
 
Repair Windows Update Completed
 
Repair Windows Update services and dependencies
 

Potential issues that were checked Detection details

 Windows Update environment variables are incorrect Issue not present  
 
 
 Some security settings are missing or have been changed Issue not present  
 
 
 Check for missing or corrupt files Issue not present  
 
 
 Windows Update services are not running Issue not present  
 
 
 Cryptographic service components are not registered Issue not present  
 
 

Detection details  

Error Report
RootCause: RC_DataStore
ErrorCode: 0x80070057
TimeDetected: 2018-11-11-T-12:12:29P
 
Collected File
File Name:  CheckSURLog.cab
 
Collection information
Computer Name:  *******
Windows Version: 6.1
Architecture: amd64
Time: Sunday, November 11, 2018 12:11:30 PM

Publisher details  

Background Intelligent Transfer Service
Find and fix problems that may prevent background downloads from working
Package Version: 1.2.1.20140627
Publisher: Microsoft Corporation
Windows Update
Find and fix problems with Windows Update
Package Version: 8.1.1.20160515
Publisher: Microsoft Corporation
Windows Update
Find and fix problems with Windows Update
Package Version: 8.1.1.20160515
Publisher: Microsoft Corporation

*********************************

Notice this also shows 0x80070057 was fixed, and that the problem was with the RC_DataStore.

If I try to install IE11 using the IE11 update that appears in the Windows Update list, I get IE11 failed to install, error 9C59.  I get exactly the same results if I try to use one of the many stub installer on many of the Microsoft download sites. I've have chased down the 9C59 error, also, but no luck.

If I use this file, EIE11_EN-US_WOL_WIN764.EXE, which I've used successfully on other machines to go from IE8 to IE11 on Windows 7 machines, I get this:

But after a restart, I get this:

I feel like Andrew8899 on page two of this link:

https://community.spiceworks.com/topic/557030-ie-11-update-fails-with-9c59-error?page=2

If you can't get this link, here's what Andrew8899 has to say:

At this point, I've tried many combinations/permutations of 'fixes', and none have worked.  I may try hacking at the registry, but not sure I have the patience any more.   I just wonder why this can't be solved.

Edit...yes, I have scanned for malware.  I have also disabled malware protection when trying to install IE1.  I am the only user of this machine.  There is no Guest account.  I use admin privileges when necessary.

---

@RoHe wrote:

Exactly what Windows Update issue wasn't fixed?

What failure message do you get trying to install IE11?

Have you scanned this PC thoroughly for malware recently?

Have you read Internet Explorer didn't finish installing, Explorer 11 won't install for Windows 7 64 bit

 and Windows 7: Can't install IE 11 on Windows 7 x64 ?

BTW: Are you logging into an account with Administrator privileges? And have you tried temporarily disabling your antiviral app?

---

Hello again,

Yes, I've been to those links and many, many more.  No luck.

The Troubleshooter gives me this:

Note that error 0x80070057 was NOT Fixed.  Here's what I get when clicking 'View detailed information':

.Note that error 0x80070057 WAS Fixed. Which is it?  Who knows.

Here's what I get with the 'Publisher details':

********************

Windows Update Publisher details

Issues found
Service registration is missing or corruptService registration is missing or corrupt Fixed  
Reset service registration Completed
 
Windows Update error 0x80070057(2018-11-11-T-12_12_29P)Windows Update error 0x80070057(2018-11-11-T-12_12_29P) Fixed  
Resetting Windows Update data store Completed
 
Problems installing recent updatesProblems installing recent updates Fixed  
Repair Windows Update Completed
 
Problems installing recent updatesProblems installing recent updates Fixed  
Repair Windows Update Completed
 
Potential issues that were checked
Windows Update environment variables are incorrectWindows Update environment variables are incorrect Issue not present  
Some security settings are missing or have been changedSome security settings are missing or have been changed Issue not present  
Check for missing or corrupt filesCheck for missing or corrupt files Issue not present  
Windows Update services are not runningWindows Update services are not running Issue not present  
Cryptographic service components are not registeredCryptographic service components are not registered Issue not present  

Issues found Detection details

6 Service registration is missing or corrupt Fixed  
 
Reset service registration Completed
 
 
6 Windows Update error 0x80070057(2018-11-11-T-12_12_29P) Fixed  
 
Resetting Windows Update data store Completed
 
DataStoreAndWULogFiles.zip
35.36MB
File Name:  DataStoreAndWULogFiles.zip
 
 
 
6 Problems installing recent updates Fixed  
 
Repair Windows Update Completed
 
Repair Windows Update services and dependencies
 
6 Problems installing recent updates Fixed  
 
Repair Windows Update Completed
 
Repair Windows Update services and dependencies
 

Potential issues that were checked Detection details

 Windows Update environment variables are incorrect Issue not present  
 
 
 Some security settings are missing or have been changed Issue not present  
 
 
 Check for missing or corrupt files Issue not present  
 
 
 Windows Update services are not running Issue not present  
 
 
 Cryptographic service components are not registered Issue not present  
 
 

Detection details  

Error Report
RootCause: RC_DataStore
ErrorCode: 0x80070057
TimeDetected: 2018-11-11-T-12:12:29P
 
Collected File
File Name:  CheckSURLog.cab
 
Collection information
Computer Name:  xxxxxxxxxxxx
Windows Version: 6.1
Architecture: amd64
Time: Sunday, November 11, 2018 12:11:30 PM

Publisher details  

Background Intelligent Transfer Service
Find and fix problems that may prevent background downloads from working
Package Version: 1.2.1.20140627
Publisher: Microsoft Corporation
Windows Update
Find and fix problems with Windows Update
Package Version: 8.1.1.20160515
Publisher: Microsoft Corporation
Windows Update
Find and fix problems with Windows Update
Package Version: 8.1.1.20160515
Publisher: Microsoft Corporation

**********************

Note that 0x80070057 have been fixed, and the problem is related to the RC_DataStore.

I have tried installing IE11 from the IE11 update that appears in the Windows Update window, and also by using this file, "IE11-Windows6.1-x64-en-us.exe", found in one of the Microsoft links.  The results are the same for both files.  I get IE11 failed to install, error 9C59.  Yep, I've chased down 9C59 with no fixes working.

Next, I've used this file, "EIE11_EN-US_WOL_WIN764.EXE" from Microsoft, which I've successfully used to go from IE8 to IE11 on many Windows 7 machines.

I feel like Andrew8899 on page two of this link:

https://community.spiceworks.com/topic/557030-ie-11-update-fails-with-9c59-error?page=2

Here's what he has to say:

"An older posting, but this is still an issue I come across every once in a while (maybe 1 or 2 out of every 100-150 computers I work with, maybe more). 

None of the traditional fixes we've tried on any of the hundred or so threads/sites over the months has worked; a similar situation to the OP. We jokingly call it the "9C59 Error of Death", simply because we've never been able to get it completely resolved without reformatting (or reimaging, in our case). 

If we've found nothing worked, it's either time to ignore the update and move on with Chrome / Firefox / etc or to wipe the slate clean and start fresh to get IE 11 installed. The route you take may depend on your needs, some of our users require IE 11 for certain sites / applications, for example."

At this point, I may try hacking the registry.  Then again, I may just abandon IE altogether.  Sure, I could do a clean install of the OS, but I have lots of apps and settings that I hate to loose.  I'd also have to install SP1 first, then IE11, and then all the updates.  There is Microsoft's Convenience Rollup, but that only takes one up to May of 2016.  I just wonder why I can't get this installed.  Oh, well...

Yes, I have scanned for malware, but there are no indications this is a malware caused problem.  I am the only user of this machine.  There is no Guest account.  I use admin privileges when necessary.

Thanks

There are MANY Pre Requisites to IE11.

WIN7 SP1 is no longer OPTIONAL.  missing or corrupt files for SP1 

You have a partial update to SP1 which is why you are dead in the water.

You need to HOTFIX over the top REINSTALL SP1 OFFLINE.

https://www.microsoft.com/en-us/download/details.aspx?id=5842

You will want to burn the 7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso 

to a DVD and Run Setup from the Disk OFFLINE.

Then Reboot at least 3 times.

Then Download the IE update as well as DOTNET 4.7.2 standalone.

https://support.microsoft.com/en-us/help/4054530/microsoft-net-framework-4-7-2-offline-installer-for-windows

Do DOTNET OFFLINE installer First. And Reboot Again 3 times.

Then the IE manual download Also depends on WHICH version

 
After all that nonsense try the Troubleshooter.

• When you are having problems with Windows Update, make sure you're connected to the Internet, and then download and run the Windows Update Troubleshooter for your version of Windows.
• Download troubleshooter for Windows 10

• Download troubleshooter for Windows 7 and Windows 8