Unsolved
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XPS One 2720, boot problem
Windows 8.1. BIOS latest version
Recently, I replace the 2TB HDD with a new one. I installed Windows 8.1 and everything was OK with the installation. But I encounter the following problem when starting up, the PC starts but the screen is black without displaying the Windows logo. I hold down the start button, turn off the PC and once I press it again the PC starts normally.
Any suggestion? Thank you in advance
fireberd
9 Legend
9 Legend
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33.3K Posts
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October 18th, 2018 07:00
As a first step, reset the CMOS (BIOS) memory by removing the CR2032 coin cell battery (with the PC powered off) for AT LEAST 10 MINUTES.
Page 42 in the manual details how to replace the battery. Considering the age of this model, instead of just removing the battery for 10 minutes, replace the battery as the lifespan is typically 5 years.
Here is the link to the Dell manual.
https://downloads.dell.com/manuals/all-products/esuprt_desktop/esuprt_xps_desktop/xps-27-2720-aio_owner%27s%20manual_en-us.pdf
Saltgrass
3 Apprentice
3 Apprentice
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4.3K Posts
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October 18th, 2018 10:00
nickzagoreos
3 Posts
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October 18th, 2018 21:00
I open the back side and replace the HDD.
About installation, i just download the 8.1 pro ISO from Microsoft and install it with a USB drive.
nickzagoreos
3 Posts
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October 18th, 2018 21:00
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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October 18th, 2018 21:00
Disable one of the video cards.
Early black screen means Windows is confused about what video card to use.
Saltgrass
3 Apprentice
3 Apprentice
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4.3K Posts
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October 19th, 2018 06:00