Time Lord
1 Nickel

Re: XPS 8700, A12 BIOS, sluggish performance

Just an update that my situation is in no way resolved. I've provided Chris M with all the information he requested and tried other tips like turning off all "unnecessary" programs etc. I would much prefer being able to roll back to the A11 bios which shouldn't be that difficult for Dell. It's much preferred to me to take a slim chance at some exploit over the definite trashing of my computer by Dell with the A12 bios. I currently own several Dell laptops and towers and have in the past. I hope I can maintain that relationship. But this current situation is completely unacceptable. While this situation drags out, I as a customer am completely unable to use my computer for what it was purchased for and was in an A+ state until this new bios which currently can't be reversed. I seriously hope someone at Dell is taking an active stance to correct this situation in a timely manner.

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Moderator
Moderator

Re: XPS 8700, A12 BIOS, sluggish performance

 

Just an update that my situation is in no way resolved.
* I never stated that it was resolved. I stated, "mvsoske found a fix for his XPS 8700".

I would much prefer being able to roll back to the A11 bios which shouldn't be that difficult for Dell.
* As I already stated, that will not happen for this BIOS A12. All we can do is wait for the platform team to release a new BIOS.

I seriously hope someone at Dell is taking an active stance to correct this situation in a timely manner.
* I notified the platform team and sent them all of the data and the link to this thread.

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Time Lord
1 Nickel

Re: XPS 8700, A12 BIOS, sluggish performance

Never accused anyone of anything or of you saying the situation was resolved. I didn't want readers to assume I replied to your requests and the situation was somehow settled or forgotten. As far as reverting back to the A11 bios I could be very much agreeable with this unflexable stance if the A12 hadn't tanked my system making it near useless Smiley Happy It sounds like the A12 bios wasn't well thought out in the way it was constructed. Numerous situations could involve needing to revert. I've put countless hours into trying to resolve this and make my online games at least playable and honestly I'm extremely frustrated. I've been combing online sites for days grasping for any clues that could help my situation. Hopefully you understand if I appear curt in text. For any other readers out there I would avoid this bios like the plague and use extreme consideration and be armed with knowledge before blindly installing it. If one decides the benefits out way the risk then I would conduct and save before and after performance tests. I wish I had.

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Time Lord
1 Nickel

Re: XPS 8700, A12 BIOS, sluggish performance

Time Lord held hostage from internet gaming. Day 13. *taps fingers* *sighs* *Stares for patterns in the wallpaper*

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Time Lord
1 Nickel

Re: XPS 8700, A12 BIOS, sluggish performance

I've heard nothing from Dell in awhile. I hope it's not blind faith that I think they may actually be doing something. Although Dell has started sending me discount emails on systems that are poorly reviewed Smiley Wink Seriously. Who does that in this situation? Like in my current situation I'd be buying another Dell? But the ball is still in their court. I'm waiting to see if they do the right thing before I write them off and trash them in every gaming forum on the planet lol. Venting aside... it is starting to be a long time I've been given the mushroom treatment, I haven't gotten any constructive feedback in awhile. I'll look into the things you've mentioned. I've tried so many things at this point I think I'm starting over at the beginning again and have forgotten the things I've tried before Smiley Happy Thanks for the info!

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_XtanyaX_
2 Bronze

Re: XPS 8700 A12 Bios PROBLEM

WHY would DELL lock a "new" BIOS?

I would assume being an "upgrade/date" Dell'd know there could B problems and allow 4 a reversion...

Just wondering?!

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_XtanyaX_
2 Bronze

Re: XPS 8700, A12 BIOS, sluggish performance

Hi! Thanks for post!


@Time Lordwrote:

Hey XtanyaX, thanks for dropping in and the moral support. I've heard nothing from Dell in awhile. I hope it's not blind faith that I think they may actually be doing something. Although Dell has started sending me discount emails on systems that are poorly reviewed Smiley Wink Seriously. Who does that in this situation???

I have been getting "DISCOUNT" DELL snail mail(!) since 10/16 when I got this thing. I doubt they're working on ANYTHING other than their marketing technique!

Like in my current situation I'd be buying another Dell? But the ball is still in their court. I'm waiting to see if they do the right thing before I write them off and trash them in every gaming forum on the planet lol. Venting aside...

I am NOT getting another DELL. This has been the straw (camel's back). Next 1 will B an HP...

it is starting to be a long time I've been given the mushroom treatment, I haven't gotten any constructive feedback in awhile. I'll look into the things you've mentioned. I've tried so many things at this point I think I'm starting over at the beginning again and have forgotten the things I've tried before Smiley Happy Thanks for the info!

LOL

I'd look for & try "removing" background programs (after finding out IF they're useful / needed)

Is there a FAST / QUICK BOOT option in the A12 BIOS? 


Did you try this - It's in this thread?

https://www.dell.com/community/forums/replypage/board-id/XPS-desktops/message-id/10547

With mine it WAS the "Dell Support Assist Remedation" the DSA - DSAR was using > 10,000 Mb MEM - stopped it PERMANENTLY now it's "stopped" and my PC is far better (including BOOT TIME)

GOOD LUCK!

I'm off to HP

 

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Highlighted
Time Lord
1 Nickel

Re: XPS 8700, A12 BIOS, sluggish performance

Oh I've tried EVERYTHING. I've waited weeks and weeks and nothing constructive from Dell. No updates. No "we're working on something". NOTHING. This is absurd.  Seriously what is going on at Dell to resolve this? I had a great gaming computer and now as far as gaming goes it's a boat anchor. So could someone at Dell give me an update? If your plan is to just hose everyone just say it so we can find a better quality brand cause I need something to game on.

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Tesla1856
6 Thallium

Re: XPS 8700, A12 BIOS, sluggish performance


@Time Lordwrote:

Oh I've tried EVERYTHING. I've waited weeks and weeks and nothing constructive from Dell. No updates. No "we're working on something". NOTHING. This is absurd.  Seriously what is going on at Dell to resolve this? I had a great gaming computer and now as far as gaming goes it's a boat anchor. So could someone at Dell give me an update? If your plan is to just hose everyone just say it so we can find a better quality brand cause I need something to game on.


I'm coming in on the tail-end of all this, but if I can make a suggestion...

If this was my machine, I would bite-the-bullet and ... backup my data and Nuke-and-Pave that machine.

I don't think it was available back then, but if the BIOS says something about low-level Support-Assist ... deactivate it first.

As machine comes up ... don't install a bunch of Dell stuff ... no Support-Assist, Dell-Update, Intel-RST ... none of that . See how Device Manger looks (and machine runs) after just installing fresh Windows-10 (64bit) from Microsoft . They should even toss-you a usable video driver.

https://www.dell.com/community/Alienware-General/fixed/td-p/5627124


Registered Microsoft Partner and Apple Developer
- Gaming when I'm not programming.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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_XtanyaX_
2 Bronze

Re: XPS 8910 Bios PROBLEM

HI!

I have XPS 8910 windows 10.

What really helped (BESIDES deciding on DEFINITELY looking @ HP's but haven't had time) was getting rid of: "Dell Support Assist Remedation Service" (with its "accomplices" - sorry). (This was on the XPS 8910 WIN 10).

I don't know about the 8700 but see what you have in task manager! See if anything is using XS memory (compared to other programs). Can you post back the results of TM? (I can't but maybe U can) and someone in this group can see also.

At this point I WOULD NOT NUKE IT YET.

Also see if there's a quick boot option in the BIOS??

I had MONSTROUS problems p.t. disabling the Dell Support Assist Remedation Service group. (Including BACKUP which took HOURS. literally now takes 15 min at most.)

IMO I'd do that FIRST.

 

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