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XPS 8910, Rear USB 3.0 Ports not working
we noticed that the Rear USB 3.0 Ports on are XPS8910 are not Communicating, we plug in a USB voltage tester it shows 5.03V, we unstalled divers in device manager but it did not help,
Thanks
RoHe
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December 29th, 2019 12:00
Version of Windows?
Are the US3.0 ports completely dead or will a USB2 device work?
Do the 4 front USB3.0 ports work? And what about the one rear USB3.1 port (first on the left)?
What drivers did you uninstall? And did Windows automatically reinstall them?
Is anything marked in Device Manager as "unknown" or with an X or ! ?
You could try reinstalling the chipset driver
You could also try clearing BIOS:
sierra1010
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January 5th, 2020 13:00
Hi, Ron Sorry for the Delay I have attached a screenshot of the device manager and the Answers
The version of Windows? Windows 10
Are the US3.0 ports completely dead or will a USB2 device work? just Confirmed that only the 2 left USB 3.0 and 2.0 don't work they have Power but no communication with devices
the 4 front USB3.0 ports work? And what about the one rear USB3.1 port (first on the left)? All front 4 USB 3.0 Ports Work but the rear left USB 3.0 and 2.0 Don't work
What drivers did you uninstall? And did Windows automatically reinstall them? Uninstalled USB 3.0 and yes Windows automatically reinstall them
Is anything marked in Device Manager as "unknown" or with an X or ! ? NO
You could try reinstalling the chipset driver YES
Vic384
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January 5th, 2020 14:00
@sierra1010 We cannot view you image until it is approved. When you stated that in the rear of the PC the two left USB 3.0 ports don't work do you mean the USB 3.1 port and the USB 3.1 Type-C port don't work and the three USB 3.0 ports do work? I just want to make sure you realize there are USB 3.1 ports.
sierra1010
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January 5th, 2020 14:00
@Vic384 Thanks for the reply, I was mistaking it was the Rear Left USB 3.1 and the Left USB 2.0 only, the USB 3.1 Type-C port works fine it's the two left Type-A USB, they have power but windows 10 does not detect any devices
Vic384
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January 5th, 2020 15:00
Perhaps it will be clearer to me when I can see your pictures. There has been an issue with the USB ports on the XPS 8910 that has been discussed in this forum. In some cases the USB 2.0 ports have failed and Dell has replaced the motherboards if they were under warranty. I have seen this problem on my XPS 8910, but my ports did not fail completely just stopped working intermittently. To ensure that the ports do not fail, I use a powered USB hub on the USB 2.0 port and connect my keyboard and mouse to the hub.
Vic384
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January 9th, 2020 11:00
Perhaps I was not clear, I did not want to imply that a powered hub would make failed port work again, only that a powered hub would protect a port from failing. There was some speculation in this forum that the ports, especially the USB 2.0 ports, failed because they were overstressed from supplying power to USB devices. Normally the USB ports should be able to handle this, but in the case of the XPS 8910 it was a problem.
Here are some of the thread related to this issue (some of the older threads are no longer available):
https://www.dell.com/community/XPS-Desktops/Keyboard-not-recognized/m-p/6024270
https://www.dell.com/community/XPS-Desktops/XPS-8910-Rear-USB-2-0-ports-not-working/td-p/6069937
https://www.dell.com/community/XPS-Desktops/XPS-8910-USB-no-keyboard-or-mouse-work/td-p/6235804
sierra1010
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January 9th, 2020 11:00
Thank you for the help the photos should be on the forums, I also tested powered USB HUB on the one of the USB that does not communicate, and it does not help
speedstep
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January 10th, 2020 08:00
Microsoft has various security and feature update bugs, which broke audio, USB devices/core inputs including cameras, keyboards, and mice. ASMEDIA has security issue so microsoft updates DELIBERATELY DISABLE These ports. This update fixes security vulnerabilities in the ASMedia xHCI (USB3) firmware.
What you have to do is remove the ASMEDIA USB3 drivers INTEL Chipset Drivers and REINSTALL the Chipset then OEM drivers.
This package provides the driver for the Realtek Audio codec and is supported on XPS/Inspiron running the following Windows operating systems: Windows 7,Windows 8.1 and Windows 10.More details
http://downloads.dell.com/FOLDER04557507M/2/XPS-8910_Realtek-Audio-Driver_9H9HT_WIN_6.0.1.8248_A08.EXE
This package contains the firmware upgrade tool for ASMedia USB 3.1 eXtensible Host Controller Interface (xHCI) and is supported on Dell XPS 8910 that runs the Windows 10 operating system. The eXtensible Host Controller Interface (xHCI) firmware helps the Universal Serial Bus (USB) ports to communicate effectively with connected devices. This update fixes AMD chipset security vulnerabilities by updating the ASMedia xHCI firmware.More details
http://downloads.dell.com/FOLDER05294145M/2/VM_SKL_072A_114xFWUpg0205_150707_30_02_1F_x64_ZPE.exe
Intel Chipset Device Software support OptiPlex, Alienware, Inspiron, XPS, Vostro, Precision, IoT and Latitude series running the following Windows Operating Systems: Win 7, Win 8.1 and Win10.More details
http://downloads.dell.com/FOLDER05643587M/1/8MW6GMULWT4_WIN10-X64.zip
Vic384
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January 10th, 2020 09:00
ASMedia drivers only affect the USB 3.1 ports. If Microsoft updates disables USB ports you would expect that it would disable all the ports not just some of them, OP said only the rear left USB 3.0 and 2.0 port don't work and that all front USB 3.0 ports work.
redravens
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November 5th, 2021 01:00
I bought a 4 year extended warranty and went threw 5 MB's not counting the original failed board. Dell is building garbage now. Not only do the USB 2.0 ports and 3.0 ports fail, I had the integrated sound fail on 2 of the boards. The only thing you can do is install USB port expansion cards. The expansion slots on the PCI bus seem to last and are the only option. The refurbished cards are no better and in many cases fail quicker and some fail in the integrated ethernet port. I get customers all the time with this garbage board with failed ports. I stopped buying Dells and canceled my personal and business accounts! I am over paying Dell for garbage parts from Dell. The only dependable thing I have found to do with these machines is to convert them into NAS machines for home and small business.
Raleighwood007
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August 13th, 2022 06:00
That’s quite funny I have the exact same computer and if your going from the outside in where the 4- 3.1 ports are located. Not the 1st port but the 2nd port has serious issues. Even plugging something into it will cause the computer to crash. I was thinking it could be a bad solder job but you have the same issue has me second guessing that theory!