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January 28th, 2023 19:00

XPS 8920, starting issue

XPS 8920

XPS 8920

Sometimes my XPS 8920 starts ok. Other times it gets to the bios or sometimes to the windows page, then just restarts , power light will flash orange a couple of times, then try and start, just keeps restarting. I have pressed the button in on the power supply and it shows green. Other times it boots up fine no issues. Driving me crazy.

5 Practitioner

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274.2K Posts

February 7th, 2023 17:00

The screen shots take approx an hour or two

The shot of the system file check finally posted. FWIW, If reboots persist perhaps first before the scannow command, run chdksk  c:/ r 

Then DISM.exe /Online /Cleanup-image /RestoreHealth

Then sfc /scannow

 

25 Posts

February 7th, 2023 17:00

2023-02-08_122241.jpg2023-02-08_122230.jpg

25 Posts

February 7th, 2023 17:00

Log Name: System
Source: disk
Date: 2/3/2023 7:31:06 PM
Event ID: 158
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Steve
Description:
Disk 6 has the same disk identifiers as one or more disks connected to the system. Go to Microsoft's support website (http://support.microsoft.com) and search for KB2983588 to resolve the issue.
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">


158
0
3
0
0
0x80000000000000

257798


System
Steve



\Device\Harddisk6\DR6
6
1B00000002003000000000009E000480000000000000000000000000000000000000000000000000

Disk 6 has the same disk identifiers as one or more disks connected to the system. Go to Microsoft's support website (http://support.microsoft.com) and search for KB2983588 to resolve the issue.

Binary data:

In Words

0000: 0000001B 00300002 00000000 8004009E
0010: 00000000 00000000 00000000 00000000
0020: 00000000 00000000

In Bytes

0000: 1B 00 00 00 02 00 30 00 ......0.
0008: 00 00 00 00 9E 00 04 80 ....ž..€
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

5 Practitioner

 • 

274.2K Posts

February 7th, 2023 17:00

Okay I saw the error 41 which is basically a generic error that means your system rebooted without cleanly shutting down. It could be caused by an interruption in the power supply or by a Stop error. It could mean Event 41 contains a (bug check) code. Or, because you pressed and held the power button. Or, because the computer is unresponsive or randomly restarts, and Event ID 41 is not logged.

If you find other errors besides kernel event 41 try to type those instead of the wait required for every one to see them

 

5 Practitioner

 • 

274.2K Posts

February 7th, 2023 17:00

Looks that you have 6 disks. Is Disk 6 one you  previously cloned to another installed in your system?

5 Practitioner

 • 

274.2K Posts

February 7th, 2023 18:00

I don't know Steve. I had a disk a while ago where the drive was storing the partition table in MBR. You might want to check using the standard diskpart command in a Command Prompt window. 

Launch a Command Prompt window as Administrator.

Type the following two commands and press Enter after each one

diskpart
list disk

A table listing your connected disks will appear. If a disk is GPT, it will have an asterisk under the “Gpt” column. If one is missing that asterisk, you identified the disk using MBR 

25 Posts

February 7th, 2023 18:00

i have 4 USB disk, 2 are identical, and so are the other 2 which is 4 off. i back up to 2 and then copy them to the other 2 for safety. 

25 Posts

February 7th, 2023 18:00

no partition, 2 of them are 4T and the other 2 are 9T. just plugged them staright in

 

5 Practitioner

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274.2K Posts

February 7th, 2023 18:00

Alright. You have 4 USB disk drives not 6. Six disks (6) is the number the error is counting.

When you installed the 4 USB disks, do you recall expanding the partition on any of these with diskpart or a software tool because disks have a unique ID. Perhaps if that's the case, that disk is the one that may need to be rebuilt.

25 Posts

February 7th, 2023 19:00

(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>cd\

C:\>diskpart

Microsoft DiskPart version 10.0.19041.964

Copyright (C) Microsoft Corporation.
On computer: STEVE

DISKPART> listdisk

Microsoft DiskPart version 10.0.19041.964

ACTIVE - Mark the selected partition as active.
ADD - Add a mirror to a simple volume.
ASSIGN - Assign a drive letter or mount point to the selected volume.
ATTRIBUTES - Manipulate volume or disk attributes.
ATTACH - Attaches a virtual disk file.
AUTOMOUNT - Enable and disable automatic mounting of basic volumes.
BREAK - Break a mirror set.
CLEAN - Clear the configuration information, or all information, off the
disk.
COMPACT - Attempts to reduce the physical size of the file.
CONVERT - Convert between different disk formats.
CREATE - Create a volume, partition or virtual disk.
DELETE - Delete an object.
DETAIL - Provide details about an object.
DETACH - Detaches a virtual disk file.
EXIT - Exit DiskPart.
EXTEND - Extend a volume.
EXPAND - Expands the maximum size available on a virtual disk.
FILESYSTEMS - Display current and supported file systems on the volume.
FORMAT - Format the volume or partition.
GPT - Assign attributes to the selected GPT partition.
HELP - Display a list of commands.
IMPORT - Import a disk group.
INACTIVE - Mark the selected partition as inactive.
LIST - Display a list of objects.
MERGE - Merges a child disk with its parents.
ONLINE - Online an object that is currently marked as offline.
OFFLINE - Offline an object that is currently marked as online.
RECOVER - Refreshes the state of all disks in the selected pack.
Attempts recovery on disks in the invalid pack, and
resynchronizes mirrored volumes and RAID5 volumes
that have stale plex or parity data.
REM - Does nothing. This is used to comment scripts.
REMOVE - Remove a drive letter or mount point assignment.
REPAIR - Repair a RAID-5 volume with a failed member.
RESCAN - Rescan the computer looking for disks and volumes.
RETAIN - Place a retained partition under a simple volume.
SAN - Display or set the SAN policy for the currently booted OS.
SELECT - Shift the focus to an object.
SETID - Change the partition type.
SHRINK - Reduce the size of the selected volume.
UNIQUEID - Displays or sets the GUID partition table (GPT) identifier or
master boot record (MBR) signature of a disk.

DISKPART>

25 Posts

February 7th, 2023 19:00

my mistake, forgot the space..

 

DISKPART> list disk

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 238 GB 17 MB *
Disk 1 Online 1863 GB 0 B *
Disk 2 Online 3726 GB 0 B *
Disk 3 Online 9 TB 0 B *
Disk 4 No Media 0 B 0 B
Disk 5 Online 3726 GB 0 B *
Disk 6 Online 9 TB 0 B *

DISKPART>

5 Practitioner

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274.2K Posts

February 7th, 2023 19:00

The 9TB disk 6 is the one that has the same ID's as one or more disks, obviously. All I can offer at this point is have you researched that Microsoft KB to see what the documentation says on Microsoft support? Perhaps someone on this forum can shed more light about the error.          

25 Posts

February 7th, 2023 20:00

i hope someone can help me , i have researched , all the drives have guids so i cannot figure it out.

25 Posts

February 8th, 2023 16:00

2023-02-09_110005.jpg

this has me stumped, no two disks have the same identifier

2023-02-08_122230.jpg

5 Practitioner

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274.2K Posts

February 9th, 2023 06:00

Steve, you've likely read quite a lot of posts on different forums regarding Event ID 158

There's quite a few offered suggestions, however none ever were reported to work successfully 

here

here

here 

If you looked for when previous re-boots occurred that logged Event 158, it's probable  that disk 9 which was reported having the same Identifiers as one or more disks, was swapped from another disk number having the same ID's as one or more disks. Meaning that the issue isn't with one particular disk, but rather this issue is Windows related.

This thread concluded with a response from a Seagate engineer. In the very last post, the comment describes the reason having something to do with the USB Attached SCSI  (UAS) driver in Windows. The issue is only seen when connected via UAS and is dependent on how the hosts bus handles UAS and some underlying logic of the bus in Windows.

It is something that Seagate cannot control  and they advise reaching out to Microsoft

 

 

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