XPS 8930, can't seem to get headphones to work

Yes, Speaker/Headphones (Realtek Audio) is set as the default device.  My headphones do not work, at all. Whether I have my audio speakers turned on or off, there is no sound coming from the headphones.  I even tried a different set of headphones, in case something happened to the ones I have used in the past.  Same result.

Not sure if the 8930 is the same, but I had a client with the same issue and I tracked it down to a setting in the Dell Audio App. Can't remember exactly what it was as it was a couple years ago. You can find the app and settings in control panel or from an icon in the system tray. HTH.

Do you have audio speakers also? What happens if you disconnect your audio speakers and connect your headphones in its place? Also did you checked the settings in your Volume Mixer? Right click the speaker icon in the tray and select Open Volume Mixer. Also have you checked if Dell Audio is installed? Check in the Start Menu under Dell.

Vic384 & 68cutlass, 

Yes, I do have audio speakers plugged in.  I tried plugging the headphones in place of the audio speakers & it did not work.  You both suggested I check "Dell Audio."   It doesn't appear to be installed.  I typed Dell Audio in the search box & nothing came up.  Maybe I should contact support, as this computer is less than a month old, still under warranty.  

I have a XPS 8910 and Dell Audio appears in two places 1) Start Menu | Dell | Dell Audio and 2) Control Panel | Hardware and Sound | Dell Audio.

Did you also try the headphone/speaker port on the front of the computer?

I found Realtek HD Audio Manager (thank you for the link), and updating drivers now.  So, as far as audio managers, do computers have one or the other, like Realtek or Dell, but not both?

I found that under speaker setup, it was set for "Quadraphonic."  I tried "Stereo" option but did not get sound.  I then tried "5.1 Surround" & sound came through my headphones.  It appears that sound can not come through both the speakers & headphones at the same time, unfortunately, but I am happy that I am now able to get sound through the headphones.

Thanks to all for taking the time to offer your suggestions and input.  Very much appreciated.

I am having problems too,   My ear phones work If I shut the computer off and re start.  then if I take them out of the front jack,   when I reinstall they do not work.   I then have to restart my computer to use.   I have tried all the updates,    and uninstalled and reinstalled.   Dell xps 8930

Hi Lorace,

Thanks for posting.  Apologies that your system is not performing as expected.

Please restart your computer, while it's booting up press the F12 key.  Run the audio test.  Do you hear any beeps, check both speakers.  If nothing is heard, then let us know. 

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request. 

I couldn't either. But I have two audio connections. One in the back of the computer and one on top near the front. The front does not work but the back does. So, I added a split adapter to accommodate both jacks for headphone and main speakers.