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7056
Bluetooth non funzionante
Di punto in bianco il Bluetooth ha smesso di funzionare. L'icona Bluetooth è sparita, sia dal centro notifiche di Windows 10 che da Impostazioni -> Bluetooth e altri dispositivi (manca proprio lo switch per attivarlo/disattivarlo).
Dell XPS 15'' 2019 aggiornato.
Come posso fare?
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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October 3rd, 2019 12:00
Thank you for your message. I will be glad to assist you with this.
Did you observe the issue after any recent Windows update or driver changes?
Open device manager – expand network adapter & check if the Bluetooth is listed as a combo with the wireless card. Check if there is any any device that says unknow or has a yellow exclamation mark or red X.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
How to find the service tag
Dell-SreejithR
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3.4K Posts
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October 8th, 2019 13:00
We haven’t heard from you since the previous response. Feel free to reach out for any assistance, we will be glad to assist you.
U2CAMEB4ME
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6.2K Posts
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October 8th, 2019 15:00
Welcome to the Dell Community @albertoma
Best regards
U2
Benvenuto nella community Dell @albertoma
1. Riavvia il sistema e premi F2 per accedere alla configurazione del BIOS.
2. Espandi la sezione wireless.
3. Deseleziona Bluetooth in entrambi i rami e premi 'Applica'
4. Salva ed esci.
5. Riavviare il sistema e premere F2 per accedere nuovamente alla configurazione del BIOS.
6. Espandi la sezione wireless.
7. Ricontrolla il Bluetooth in entrambi i rami e premi 'Applica'
8. Salva ed esci.
9. Avviare il sistema e testare
I migliori saluti
U2
albertoma
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October 9th, 2019 08:00
Hi,
Thank you for your help, I am already in touch with a colleague of yours.
simov10
3 Posts
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March 30th, 2020 14:00
Hi @U2CAMEB4ME,
I followed your steps but the problem didn't solve.
What else shall I do?
Thanks
simov10
3 Posts
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March 30th, 2020 14:00
Ciao @albertoma,
ho lo stesso problema.
Come hai risolto?
Grazie
simov10
3 Posts
0
March 30th, 2020 15:00
Hello @SreejithR,
I've got the same problem, but there's no Bluetooth voice listed in the Device Manager.
Coud you please help me?
Thank you
Arklid
5 Posts
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March 31st, 2020 02:00
@simov10
I experienced issues with my trackpad and bluetooth mouse when upgraded to BIOS version 1.3.1, downgrading it to 1.1.3 again solved my issues.
albertoma
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March 31st, 2020 02:00
Ciao @simov10 ,
ho risolto aggiornando Windows e i driver Dell (tramite SupportAssist).