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October 6th, 2019 15:00

Bug: 'No drivers found' message for XPS 13 7390 2-in-1 on Dell website

Hi,

On the downloads.dell.com website, for the XPS 13 7390 2-in-1 laptop, it lists 'No drivers found' when you go to the webpage for it:

http://downloads.dell.com/published/pages/xps-13-7390-2-in-1-laptop.html

However, the second Drivers link on that webpage takes you to a different webpage where there definitely are drivers for this product:

https://www.dell.com/support/home/us/en/19/product-support/product/xps-13-7390-2-in-1-laptop/drivers

So the 'No drivers found' message is incorrect

I'm not sure if this is happening on downloads.dell.com for other products as well, but it is for this one at least

Could someone please relay this to the web admins who manage the product/drivers lists on downloads.dell.com

 

I have a script that automates going to downloads.dell.com to get the most recent BIOS update for the models I own, but having a 'No drivers found' message display when there actually are drivers for that product really throws a wrench in this

It would also be really helpful if the model list on downloads.dell.com listed each model individually (i.e. "Latitude E5550", "Latitude 5550") rather than listing multiple models on one line (i.e. "Latitude E5550/5550"), but I digress

Thank you so much and if you need any additional details from me, I'm more than happy to help out

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