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Charging error
The charging is only working when the laptop is off . Once I plug in the charger while the laptop is on the laptop is shutting off, so I work only based on the battery
also some times the power is suddenly off while I am working
XPS 15, 9570, bought on Dec2018
Mary G
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20.1K Posts
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May 27th, 2020 10:00
Battery is probably dying. Try removing it and using the adapter alone. If that works-- Use the laptop as a desktop replacement. Make sure the adapter is not loose in the connection and is recognized in the bios.
See this about today's battery life of only 18-24 months or less--
https://www.dell.com/support/article/en-us/sln128667/dell-laptop-battery-frequently-asked-questions?lang=en
You will have a hard time finding a genuine Dell replacement battery from Dell or Dell Parts. Stock has run out of many models of batteries. I did find this if you want to spend the money but make sure to check out compatibility with your exact model--
https://www.parts-people.com/index.php?action=item&id=29927&utm_source=google&utm_medium=cpc&adpos=&scid=scplp29927&sc_intid=29927&gclid=Cj0KCQjwn7j2BRDrARIsAHJkxmwo0PJvkfOAm1lTIAw1GMEY93UOE5I4uSQbYfcDNnw49RfrIAl_rRsaAuxJEALw_wcB
Batteries do weaken even sitting on a shelf. I would use the adapter alone and save the money. Don't buy from private sellers on the net or in marketplaces like Amazon or Ebay. Lots of scams with replacement batteries.
DELL-Cares
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May 27th, 2020 11:00
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