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9550
XPS 13 9360, stuck on LOGO, cannot enter BIOS
Hi,
I have been working with no problem at all with my laptop for a couple of years. I have linux (Xubuntu) installed and today I did an update and when rebooting, it would get stuck in the Dell logo.
I can't enter BIOS. I tried to push f12 f2 and nothing. I cant enter Diagnostics either. I push Fn while booting and the text in yellow in the right corner appears but nothing more. I also tried to hard reset pushing the power button 30 seconds and nothing. All this with no peripherals and both power cord on and off. The keyboard works because the Fn works and I can also tune the intensity of the background light with fn+f10.
Can you please help me? Thanks a lot in advance.
batxes
4 Posts
0
September 3rd, 2019 06:00
HI!
In the end I was able to fix it using a windows bootable USB stick. It would go past the logo and could enter in the grub. Values were restored in the BIOS and then I could enter again in linux.
JOcean
7 Technologist
7 Technologist
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12.1K Posts
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August 31st, 2019 12:00
Have you tried removing the CMOS (coin cell) battery, waiting 15 minutes, then reinsert the battery?
https://topics-cdn.dell.com/pdf/xps-13-9360-laptop_service-manual_en-us.pdf
batxes
4 Posts
0
September 2nd, 2019 03:00
Hi JOcean,
I did what you told me: I removed de CMOS, waited 15 minutes and nothing.
I also removed the battery and then the CMOS, waited, inserted back the CMOS, then the battery and nothing. In fact, know, the laptop starts but shuts down immediately and I noticed that the SSD gets super hot.
I also tried to start the computer without the battery and with the AC. Again starts but shuts down afterwards.
Tried also taking out SSD and the same. Stuck at dell logo.
So I don't know if the SSD is broken because it heats up a lot on startup, but maybe it is normal.
After all this, I reassembled everything and still the same issues, with and without AC cord.
Any more suggestions? thanks a lot for ur time.
JOcean
7 Technologist
7 Technologist
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12.1K Posts
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September 2nd, 2019 04:00
The link below offers more information on SSD temps. If it is heating up that much on startup then something is wrong. Usually it takes a constant load on the SSD to heat it up. Are you sure the CPU fan is running properly? It is also possible that the power circuit on the motherboard may be a problem. Of course in that case the motherboard would have to be replaced.
https://harddrivegeek.com/ssd-temperature/
Also
https://www.lifewire.com/how-to-fix-a-computer-that-turns-on-and-then-off-2624444
https://forums.tomshardware.com/threads/computer-starts-up-then-shuts-down-immediately.537930/
batxes
4 Posts
0
September 2nd, 2019 04:00
Thanks JOcean for replying,
So I think it is in the safe zone for the SSD: it does not go higher 70 degrees I would guess.
But I dont think it is the SSD since removing it causes the same issue: stuck at Dell logo
Something I did not check in the beginning: After removing battery, CMOS, pressing 30 seconds the power button, adding the battery and CMOS again, makes the computer blink 3,1 (3 orange 1 white) which indicates CMOS battery failure. DO I need to buy a new one? Here they reported that it was enough to enter BIOS when this happened https://www.dell.com/community/Inspiron/Battery-Light-Three-Yellow-One-White/td-p/5760604 but in my case I can't enter the BIOS when this happens...