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j.wilms
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Dell OS Recovery Tool not working

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Small situation sketch.

I have a Dell Precision 5510 I've been using for work for the past 3 years. I am in the process of buying it from my boss since I got a new one (yay!).

Now the situation arises that I want to completely clean install the device since the Windows installation that is on there is an enterprise edition and I do not want the device tied to the company anymore. My go-to idea is/was the Dell OS recovery tool, to fetch the installation that was OEM for the device.

I am hoping it's possible to get windows 10 on there (the license sticker says Win7). What I am experiencing now is that the Dell recovery tool gives me an error that it cannot connect to the backend.

 

Can anyone help me?

 

Edit: I know several topics were already opened about this issue, and each time resolved.

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Moderator
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Re: Dell OS Recovery Tool not working

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Hi all, 

That would suggest there is a fault with the website. Have you tried it again since you last posted?

If not, I would leave it for a few hours to allow for a fix and then try again.

If it's really urgent and you need to create recovery media you could try using the Microsoft media creation tool instead.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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6 Replies
oxgur
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Re: Dell OS Recovery Tool not working

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I have the same problem......
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Moderator
Moderator

Re: Dell OS Recovery Tool not working

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Hi all, 

That would suggest there is a fault with the website. Have you tried it again since you last posted?

If not, I would leave it for a few hours to allow for a fix and then try again.

If it's really urgent and you need to create recovery media you could try using the Microsoft media creation tool instead.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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j.wilms
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Re: Dell OS Recovery Tool not working

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Hey Alan,

Thanks for the feedback. I just tried again but no success.

I'll leave it be for a while and hope it comes up again Smiley Happy

 

Kind regards,

Jan

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Moderator
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Re: Dell OS Recovery Tool not working

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@j.wilms wrote:

Hey Alan,

Thanks for the feedback. I just tried again but no success.

I'll leave it be for a while and hope it comes up again Smiley Happy

 

Kind regards,

Jan


Is it back up and running now?

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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j.wilms
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Re: Dell OS Recovery Tool not working

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Hey Alan!

thanks for re-checking.

It was up on Saturday and I have a freshly installed device now!

Thanks again for the help!

 

Jan

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Moderator
Moderator

Re: Dell OS Recovery Tool not working

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That's good to hear. Glad you got your system back up and running.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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