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August 17th, 2019 06:00

XPS 13 9350, new battery, does not turn on, power button LED is on

Hello All,

I just replaced the battery on my Dell XPS 13 9350 since the previous battery got swollen. I ordered a genuine Dell replacement battery and installed it just now but already running into problems...below is a quick outline of what is going on...

* replaced battery with genuine dell battery since the  old battery swelled

*laptop will not turn on

*power button LED however is always ON

*cannot seem to turn off the power button LED unless I unplug the battery

*the laptop starts running hot as soon as I plug the battery in

I have been fighting battery issues with XPS 13 for quite some time...any help will be greatly appreciated.

 

***update***

I tried running the laptop with just AC power and it does the same thing...the power LED comes on, stays on, won't turn off (unless I pull the AC power) and the laptop still won't start...please help...

4 Operator

 • 

6.2K Posts

August 17th, 2019 09:00

Welcome to the Dell Community  @Lassen768 

Disconnect the AC adapter.

Disconnect the Main battery.

Disconnect the CMOS/BIOS battery.

Connect the AC adapter and power-on.

It may take pushing the power button 3-4 times.

Does the laptop try to boot at this time???

Best regards,

U2

October 17th, 2019 08:00

Did you have any luck with this? I have the same problem right now. Does removing the CMOS battery work?

4 Operator

 • 

6.2K Posts

October 17th, 2019 09:00

Welcome to the Dell Community  @danielegrattarola 

There are only nine screws to remove.

Eight on the base and one under the XPS flap.

Disconnect the AC adapter.

Disconnect the Main battery.

Disconnect the CMOS/BIOS battery.

9350.PNG

Connect the AC adapter and power-on.

It may take pushing the power button 3-4 times.

XPS 13 Service Manual:

https://www.dell.com/support/manuals/us/en/04/xps-13-9350-laptop/xps-13-9350-laptop/before-working-inside-your-computer?guid=guid-5d3b1051-9384-409a-8d5b-9b53bd496de8&lang=en-us

Best regards,

U2

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