Unsolved
4 Posts
0
335
Dell XPS 13 9350 not charging
I'm getting the "AC adapter type cannot be determined" message when booting up when I havethe power cord plugged. When it is plugged in, I can boot up (with that message) and it'll stay on but not charge. It says "Plugged in" on Windows (not "Plugged in, not charging" like others have). I've tried a different charger, and I've replaced the battery and the DC jack. I'm out of solutions for this one. Anyone help?
Aimorris
4 Posts
0
February 25th, 2020 23:00
I forgot to mention: When I plug in the power cord, the battery light turns white for about 3 seconds as if it is charging, but after that it just goes blank.