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February 25th, 2020 23:00

Dell XPS 13 9350 not charging

I'm getting the "AC adapter type cannot be determined" message when booting up when I havethe power cord plugged. When it is plugged in, I can boot up (with that message) and it'll stay on but not charge. It says "Plugged in" on Windows (not "Plugged in, not charging" like others have). I've tried a different charger, and I've replaced the battery and the DC jack. I'm out of solutions for this one. Anyone help?

4 Posts

February 25th, 2020 23:00

I forgot to mention: When I plug in the power cord, the battery light turns white for about 3 seconds as if it is charging, but after that it just goes blank.

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