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August 5th, 2019 08:00

Dell XPS 9370 - can't log in with PIN, Office 365 broken

This morning I logged on to my laptop and the PIN option doesn't work anymore, had to use password. I have secure boot switched off. Also, my office 365 accounts don't work, but I can log in to them fine in a web browser.

When I try to set up the PIN again, I get this message.

2019-08-05_16-48-54.jpg

So, I went into the BIOS and switched on Secure Boot. When Windows booted I had to enter my bitlocker key. Booted fine, but I can't set up the PIN.

I then checked the TPM with tpm.msc and it says there's no TPM installed.

2019-08-05_16-52-35.jpg

I now get these notifications 

2019-08-05_16-50-18.jpg

and every time I reboot I have to enter in the Bitlocker key. Not sure how to fix. Any ideas?

7 Posts

August 6th, 2019 04:00

I resolved this by rolling back the firmware to the previous version.

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