Highlighted
Dilbert99
1 Copper

Dell XPS 9550 Freezing on battery power but works ok with linux on USB

Hi,

I have a Dell XPS 15" 9550 and have done a reset/reinstall of windows and dell support app says all drivers are up to date but the laptop freezes when on battery power. Looks like the battery is ok.

If I remove ac power, sometimes it freezes instantly, sometimes trackpad will work but can't alt+tab and stuck on that one screen. Sometimes after the freeze get blue screen.

I tried putting Ubuntu on a usb thumb drive and could boot to it on battery power fine, so that suggests the battery is ok and perhaps it is a windows driver issue.

I tried starting up to the bios screen and removed ac and that didn't freeze.

How do I tell in this fresh install if a driver is causing the freeze and which one?

What other troubleshooting can I do.

0 Kudos
2 Replies
Moderator
Moderator

No response received

We tried reaching you on a private message but did not receive a response. Please feel free to write back whenever you are available.


DELL-Cares
Social Media Support
#IWork4Dell
0 Kudos
Dilbert99
1 Copper

Re: No response received

I have replied back with service tag.

 

0 Kudos