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Dell does not sell replacement batteries for XPS 15
I purchased a Dell 9560 a little over two years ago. Battery life is diminishing, a new battery is in line. Dell does not have replacement batteries for it, nor are they going to have any available. What is wrong with Dell? No battery replacements for a 26-month old computer. I guess that an off brand battery will have to suffice. Something happened to Dell about 8 years ago, they used to be reasonable, but now problem after problem. Their customer service is pathetic, and everything they say wreaks of mendacity.
U2CAMEB4ME
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May 11th, 2019 13:00
Welcome to the Dell Community @steve salm
Do you have the "Half" or "Full" length battery???
There are a few Original "Full" length batteries available on eBay:
https://www.ebay.com/sch/i.html?_from=R40&_nkw=6GTPY&_sacat=0&Brand=Dell&_dcat=14295&LH_ItemCondition=3&LH_BIN=1&LH_PrefLoc=1&_sop=15&rt=nc&_udlo=70
Stay away from batteries that do not have the Dell logo on them.
XPS 15 Service Manual:
https://topics-cdn.dell.com/pdf/xps-15-9560-laptop_setup-guide_en-us.pdf
Battery Remove/Replace starts on page 19:
Best regards,
U2
steve salm
10 Posts
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May 11th, 2019 15:00
My battery is the "full" 97 WHr. I am hesitant to buy a battery off of Ebay, and would rather purchase one from the OEM. But I may not have any choice. Thanks for the advice.
U2CAMEB4ME
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May 12th, 2019 01:00
Your very welcome @steve salm
U2