XPS 13 9350, audio stuttering, external Bluetooth speakers

Hi expeeses,

Thanks for posting.  Apologies that your system is not performing well with your external speakers.

In order to investigate further, it would be helpful to know the name and brand of bluetooth speakers you are attempting to connect with, and the operating system of your computer.

Fyi, the fact that your Bluetooth speakers work with other devices doesn't rule out a compatibility issue between your particular PC (or specific Bluetooth adapter) and your particular Bluetooth speakers, so it is not necessarily the case that "it really does not matter what Bluetooth external speakers you are using".  That was an entirely reasonable question for someone to ask.

Do you have any other Bluetooth devices paired to your PC?  If so, have you tried unpairing them and testing while connected only to the speakers.

Hello,

Thanks for replying, however, as I have already pointed out it really does not matter which bluetooth external speakers I am using because I can use my mobile phone and tablet with them (using bluetooth) without any problems -  it is only when I use the laptop that I get the stuttering and jumping, so, again, as I have already pointed out, the problem is with the laptop NOT the speakers.

However, for your information the speakers I am using: Samsung soundbar HWJ450 and the operating system on my Dell laptop is Windows 10 (pre loaded)

Hopefully, this further information will enable you to provide a solution to this problem.

Best regards.

Hi,

Okay, I take your point, however, the thing is, until recently (sometime last year) the audio from my laptop worked perfectly through my Samsung blue tooth speakers, then suddenly the stuttering and jumping started, and as previously stated, I've tried various suggestions and tips that people have recommended but to no avail.

I'm beginning to suspect a Windows or possibly a Dell update but I don't know enough about that sort of thing to pinpoint a possible culprit!

Best regards...

Also, other users have reported success by removing Dell SupportAssist, were you able to try that?  How about the most recent Windows updates?  Were you able to remove those as well?

I've had the same problem for several months. Did you find the cause of problem and solution?

My headphones work with other devices.

They also worked in this laptop.

Another headphones also don't work via bluetooth in my laptop.

It didn't help me.

I have this same problem in iTunes and other players or websites.

Sorry, I can't be of more help - I don't think I found a solution online or through the Dell community, It was something simple, possibly like the direct sound in the iTunes player. However, I shan't know for certain that it still works until I'm back out in Spain, and I don't think that will be any time soon!! 

Hello, I've just tried to connect my new Bluetooth earbuds.  I'm connected over Bluetooth  to my XPS13 9350 but the audio is stuttered, halting and completely unworkable.   Can you suggest ways to solve this?    I've checked all the Bluetooth drivers and they're all up to date.    I look forward to hearing from you.  Thank you!

@unclebob2000 This fix worked for me - finally after hours of search. I literally just signed up to this site only to say thank you, so THANK YOU! 

Also worked for me!

Another positive reply to @unclebob2000 answer. Fix to remove WIDCOMM bluetooth software solved my stuttering bluetooth audio (streaming from spotify to a jbl bluetooth speaker). NOTHING else worked, I updated everything that was possible.

So, thank you guys. Special thanks to @unclebob2000 

(i also just signed up to say thank you and especially to CONFIRM the solution provided. At least this I can give back to the community)