XPS

[richardhuang]

I tried many many times to download the operating system recovery image according to the procedures said in https://www.dell.com/support/kbdoc/en-nz/000123667/how-to-download-and-use-the-dell-os-recovery-imag...

However I failed every time.The message "We are unable to connect to backend" appeared.Any DELL people can help me?

[ejn63]

Is the system in warranty?  Once it's out of warranty, the download option will fail.