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Last reply by 12-14-2021 Solved
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2 Iron

How to get rid of Realtek Audio driver 6.0.9210.1, A10

Gentlemen,

We had a problem with this driver. It was causing a long delay during the restart process.

We were lucky to uninstall it and get back to normal.

Until yesterday, the update to it was appearing in windows optional updates. I was ignoring it.

But yesterday it was forcefully installed by Windows update, and I was back to the long wait for restart state.

I was able to uninstall it and install A09. once again

The problem is, whenever I run Windows update, it gets installed again.  I contacted Microsoft to report the problem, they asked me to contact dell.

I would like to know how can we get rid of this thing.....

Also, is there a way to report this cursed driver to dell.....

Any help?

 

Replies (10)


@-Batman- wrote:

Wonder if this was my issue on Windows 11. For about a week my 9510 has been horrendous booting up. On powering on the screen sometimes stayed off for over 2 mins and it was very sluggish.

Was advised my support to revert back to Windows 10


it might be an issue with Win11 as it feels like Win11 was released too soon to the public in early Oct. 2021 with a bunch of problems & isn't quite ready.  best to revert back to the latest Win10 release and wait a few more months to try out Win11 again in 2022 when Microsoft fixes some more problems with Win11

Hi, please continue to track Support Assist update for an updated release. At the moment we do not have an ETA, but you will receive update notifications via Support Assist once it is released. We will be closing this case for now. Do reach out if you need any further help.


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2 Bronze
2 Bronze

Wonder if this was my issue on Windows 11. For about a week my 9510 has been horrendous booting up. On powering on the screen sometimes stayed off for over 2 mins and it was very sluggish.

Was advised my support to revert back to Windows 10

6 Gallium

adeelbag

Thanks for sharing solution and link for others to see and be a help to them.

2 Iron

6 Gallium

You tried disabling Realtek driver and any other unnecessary programs in task manager (startup) to see if it will make any difference?

How to Run Task Manager from Command Prompt: 5 Steps (wikihow.com)

Dell Inspiron 3048, windows 10

Capture.PNG

 

2 Bronze
2 Bronze

I reported it to Dell directly. Just roll back the driver, and set windows update to ignore updates for that item. Perhaps Dell/Realtek will come out with a fix, or else we can just wait for the next version of that driver.

In the past you could just use wushowhide but it appears MS has removed it from their download.

However you could try the  work around https://www.thewindowsclub.com/show-hide-updates-tool-wushowhide-diagcab

 

Thanks for the reply @dsmith4477 

Is there a way to report this issue to Dell. If they care....

I feel exhausted

2 Bronze
2 Bronze

I had exactly the same problem. The driver was auto-updated yesterday. I had a 2-1/4 min wait to get to the login screen on reboot. I rolled back the driver and all was well. Tried reinstalling it using support assist. Same problem... rolled back again and all is fine. Definitely an issue.  In my experience, complaining about such issues on this forum doesn't do much good, but I'm with you!

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