Unsolved
6 Posts
0
1190
Network issue using Wireless-AC 8265 on XPS 13 9360
In last year I'm struggling with my GF laptop.
Since the first use before 2 years we faced with issue on the wifi connection, so local company that provide support in Warranty agreement, change the Killer card to Intel(R) Dual Band Wireless-AC 8265, but when technican tested it worked.
The problem: When connected to Wifi, the IP address is not valid until I use Windows Troubleshoot, then it will work fine (disconnect and re-connect without change to other network).
But, if I chnage to other wifi (like phone hotspot), I must re-use Windows Troubleshoot, to get problem fixed, otherwise the IP stay not valid.
What I tryed:
- Untick the IP-V6 because sometimes, the IP that I got was in V6
- Update the last driver from Dell site
- Update the last driver from Intel site
- Install windows updates
- Uninstall network drivers and restart the PC
None of this fixed the problem.
My opinion: It's seem like the adapter refuse to get new address until windows reset it.
tg7
5 Posts
0
November 20th, 2019 15:00
I have the exact same problem with the same laptop model and wireless adapter. Dell please help!