nobbyv
1 Nickel

No Bootable Device/No Recovery - Dell XPS All-In-One

I have two Dell XPS 27" 2720 all-in-ones running WIN10 (updated from WIN8). One works fine. The other suddenly started having problems being unable to boot into Windows. I get a "No bootable device" message at start-up. The hard drive shows up in the BIOS, and the Dell ePSA Pre-Boot System Assistant says the hard drive is fine. I tried running in legacy mode, disabling secure boot, etc. with no luck.

At that point, I concluded that possibly the OS is corrupt. I created a recovery flash drive from my other Dell XPS, and changed the boot order on the non-working one to boot to the flash drive first. I was able to enter the Restore/Recover/Troubleshooter utility, but when I try to "Recover from a drive" I get a message saying "There was a problem recovering your PC".

More and more signs are pointing to the HD being junk, but I'd like to be sure I've exhausted my troubleshooting options before replacing it.

0 Kudos
12 Replies
Community Manager
Community Manager

Re: No Bootable Device/No Recovery - Dell XPS All-In-One

Hi nobbyv,

Thanks for posting.  Apologies that your system is not performing as expected.

 

Unfortunately, it sounds like either your hard drive has some corrupted sectors or is getting ready to expire.  Have you run a systems diagnostics yet?  There are some extensive hard drive tests that can be done.  Try pressing F12 at startup or if you can get it to boot run Dell SupportAssist.  Make a note of any error messages encountered and post back.  If there are none, then it could indicate either software or a driver error.

 

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request. 


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos
nobbyv
1 Nickel

Re: No Bootable Device/No Recovery - Dell XPS All-In-One

Robert,

See my post. I ran the Dell ePSA test, which said the hard drive is fine. Is there another test I can run? I'm quite certain the AIO is out of warranty.

0 Kudos
Community Manager
Community Manager

Re: No Bootable Device/No Recovery - Dell XPS All-In-One

Hi nobbyv,

 

Unfortunately, based on the service tag number, the warranty has expired. You can await a reply from other community members or contact the Dell Out of Warranty Support Team.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos
Saltgrass
4 Germanium

Re: No Bootable Device/No Recovery - Dell XPS All-In-One

If you can boot from the Recovery drive, you might try the Startup Repair option.  Win 10 seems to be prone to mess up boot devices.  Since some upgrades actually change that process it may not put it back correctly so basically, the boot system may be corrupted.

Do you have any system image backups you have made for the system? 

I wish I could help, but luckily I have not experienced this problem with any of my systems.

Since Win 10 is already activated on that system, you could even do a clean install.  But go through some of the Repair options to see if anything helps and it may take several (3) runs for certain problems to be corrected.

 

----------------------------------------------------------------------------------


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

0 Kudos
nobbyv
1 Nickel

Re: No Bootable Device/No Recovery - Dell XPS All-In-One

Thanks, but unfortunately, the Startup Repair option doesn't work either. 

0 Kudos
LSUFAN51
4 Ruthenium

Re: No Bootable Device/No Recovery - Dell XPS All-In-One

Since you're able to see the Start Up option in the windows 10 installation media, try using Command Prompt option to see if that will get the computer up and running again. You can enter such commands as mentioned in the video in link below.

https://youtu.be/keVTS3-9Akg?list=PLdLDGmnHB07NVpbsbTGeiW-NLjpVZufxB

Also, you can check for hard drive corruption by entering chkdsk and the letter that match your hard drive on your computer, see link below) in the command prompt

https://www.disk-partition.com/articles/how-to-fix-corrupted-hard-drive-using-cmd-7201.html

Learn how to fix boot in Windows 10 when your PC is unable to load the Operating System. Most common boot issues can be resolved by using a few simple command prompts. If you have questions or need support, contact us through social media on Facebook at www.facebook.com/dell and Twitter at ...
0 Kudos
LSUFAN51
4 Ruthenium

Re: No Bootable Device/No Recovery - Dell XPS All-In-One


@nobbyv wrote:

Robert,

See my post. I ran the Dell ePSA test, which said the hard drive is fine. Is there another test I can run? I'm quite certain the AIO is out of warranty.


I'm assuming you ran a Thorough Test on the hard drive in Dell ePSA ? If no, stroll down to Diagnostic again and then click on it. After quick tests, click on Hard Drive, and then Thorough Test Mode

0 Kudos
nobbyv
1 Nickel

Re: No Bootable Device/No Recovery - Dell XPS All-In-One

@LSUFAN51 

Yes, I made sure the "Thorough Test" option was checked. Came back all clear. 

0 Kudos
nobbyv
1 Nickel

Re: No Bootable Device/No Recovery - Dell XPS All-In-One

Tried the command line instructions in the video. Told me I wasn't authorized for the scanos command. Also, when I try to run chkdsk on the hard drive, the hard drive doesn't appear as an available drive, even though it DOES show up in the BIOS.  

0 Kudos