2 Bronze

Password required after screen turns off


Setting up new XPS 15 here. Something has changed in Windows since I last set up a new PC. Every time the screen goes off, I have to touch fingerprint reader to get back in. (Note that this is not sleep, just screen turning off.)

The appropriate section in Sign in options -- "Require sign-in" is grayed out and says "Windows Hello is preventing some options from being shown".

How do I stop it from requiring fingerprint every time the screen turns off?


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6 Indium

This link should help as it has a good visual.

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Thanks for the prompt reply!

I just double-checked, and my settings are already set exactly like that. 

2 Bronze

Any other ideas?

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