adeelbaig

updated

5 years ago

A

adeelbaig

28 Posts

4

25862

September 30th, 2021 10:00

Is Highly Active Topic

Restart has become very slow

Dear All,

I am using XPS 9500 for an year now. For last two to three days the restart has become very slow. I have done the updates available from Dell and Windows 10

Nearly 2 mins. If I shutdown and switch on - it is fast.

Any help will be appreciated.

  • bouchepat

    3 Posts

    15553

    13

    Posted October 1st, 2021 14:00

    I can confirm the new Realtek Audio Driver (6.0.9210.1, A10) is the culprit.

    I tried to reinstall it but the same issue occurred (slow restart). I installed the previous version (6.0.9098.1, A09and the issue stopped.

    As a side note, the new driver was also failing to reactivate Wireguard automatically on restart (for the ones using Wireguard).

    Hopefully, this can help others until a new driver is released.

  • Tesla1856

    10 Wizard

    17985 Posts

    71600 Points

    10132

    0

    Posted September 30th, 2021 12:00

    Yes, Restarts are often a little slower. I would not worry (as long as cold-boots are fast).

    There is a "Fast Startup" option. Sounds counter-intuitive, but you can just switch that OFF. Not only does it INCREASE Windows Shut-Down time (which still has to happen, even with a Restart) ...

    it is just NOT NEEDED, because you should be booting from a very fast NVMe SSD.

    Dell Rockstar

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  • AdrianG001

    6 Operator

    3958 Posts

    10111

    0

    Posted October 1st, 2021 04:00

    Try to do a clean boot which can resolve the issue.

    Below steps would help you clean boot:

    Click Start, type msconfig in the Start Search box, and then press ENTER.

    If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.

    Configure Selective Startup options:

    1. In the System Configuration Utility dialog box, click Selective Startup on the General tab.
    2. Click to clear the Load Startup Items check box.
      1. Note The Use Original Boot.ini check box is unavailable.
    3. Click the Services tab.
    4. Click to select the Hide All Microsoft Services check box.
    5. Click Disable All, and then click OK.
    6. When you are prompted, click Restart.

    Run SFC scan Now:

    1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are  

    prompted for an administrator password or for a confirmation, type the password, or click Allow.

    2. At the command prompt, type the following command, and then press ENTER: sfc /scannow

    The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

    Also, check if the issue persists in safe mode with networking. Restart the computer and tap F8 on Dell logo and select Safe mode with networking. Now try to shutdown the computer and check if it takes same time to shut down.

  • adeelbaig

    28 Posts

    10101

    0

    Posted October 1st, 2021 08:00

    Thanks for the reply. If it was a little slower, I would live with it. As it was the case previously.

    But now it takes nearly 3 mins or more for the restart. SHut down and Fresh start is still quick. Hopefully it will stay as is.

    Not sure what has caused this change for the last few days.

     

  • adeelbaig

    28 Posts

    10102

    0

    Posted October 1st, 2021 08:00

    Thanks for the reply. I have followed all the steps mentioned in your post.

    Unfortunately, nothing worked. Additionally I did the following:

    Reinstall the display driver.

    Adjusting the paging file size....

    restore health etc.

    I am worried nothing is helping.

    The shutdown and fresh start is very quick.

    It is only when I do a restart, the shutdown is quick, when it starts on the dell logo the dots keep rotating for 3 minutes and then the login screen comes.

    I wish I could get any help ?

  • 10095

    1

    Posted October 1st, 2021 11:00

    Yes, I remember them, it's the audio and wifi drivers.

  • 10242

    2

    Posted October 1st, 2021 11:00

    After I reinstalled the audio driver (Realtek Audio Driver) it restarted working normally. You can try it (https://www.dell.com/support/home/en-us/product-support/product/xps-15-9500-laptop/drivers)

  • 10098

    0

    Posted October 1st, 2021 11:00

    I had the same problem after installing a new driver, I think the root cause is from the new driver so I hope the support team can investigate and help us fix the problem

    Thanks

  • adeelbaig

    28 Posts

    10096

    0

    Posted October 1st, 2021 11:00

    Do you remember which driver, we can try uninstalling it ....

  • bouchepat

    3 Posts

    7809

    1

    Posted October 1st, 2021 14:00

    I'm having the exact same problem for around a week. Going to try to reinstall drivers as mentioned by Phi Nguyen.