Unsolved
7 Posts
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1863
Service tag not valid
Hi,
I've bought an XPS 9560 from a local seller(not from dell official). But I found the service tag is missing(see the picture).
And I do some research, which leads me to get the tag from bios. Unfortunately, the service tag seems invalid on dell website. What should I do in order to get it right?
JOcean
9 Legend
9 Legend
•
12.2K Posts
0
November 7th, 2018 19:00
Call Dell tech support for your region and they can activate and restore the tag.
ejn63
10 Elder
10 Elder
•
24.8K Posts
0
November 8th, 2018 03:00
Contact the seller. If they can't resolve the issue, return the system to them for a refund.