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Touchpad of DELL XPS 15 9550 is bulging
Is there a recall of battery for xps 15 9550 model. I am not able to find the post from Dell on recall. Please provide the link.
Thanks,
Ganesh.
Unsolved
2 Posts
0
1070
Is there a recall of battery for xps 15 9550 model. I am not able to find the post from Dell on recall. Please provide the link.
Thanks,
Ganesh.
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U2CAMEB4ME
4 Operator
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April 6th, 2020 04:00
Welcome to the Dell Community @Ganesh1972
Handling swollen Lithium-ion batteries:
<ADMIN NOTE: Broken link has been removed from this post by Dell>
Best regards,
U2
ejn63
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April 6th, 2020 04:00
The recall applied only to specific batteries and has now ended. Remove and dispose of the battery immediately, and purchase a new one. Leaving the battery in the system is not only a safety hazard, but will also ultimately turn a $120 or so battery replacement into several times that in cost if it damages other components such as the chassis or mainboard.
Ganesh1972
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April 11th, 2020 00:00
AdrianG001
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April 11th, 2020 02:00
Yes, a swollen battery is the likely cause, and yes, it is a safety issue. Have the battery replaced immediately -- whether under warranty (12 months old or less) or out of warranty (12 months or more old).
If you let it go much longer, you'll be faced with replacing not only the battery but also the outer casing of the system. Batteries die fast and that is the reason now people are turning back towards the laptop and prefer to rent a remote desktop which is far much better than getting a laptop and maintaining it.