Unsolved
4 Posts
0
602
Trackpad stops working after sleep on XPS 15 7590
When my XPS 15 7590 goes to sleep and wakes up the trackpad is unresponsive. The only solution is restarting. Please help.
Unsolved
4 Posts
0
602
When my XPS 15 7590 goes to sleep and wakes up the trackpad is unresponsive. The only solution is restarting. Please help.
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d5123101
457 Posts
0
September 27th, 2022 03:00
Have you ran BIOS and/or SupportAssist diagnostics? Have you ran Windows and/or SupportAssist updates?
shibatoman
4 Posts
0
September 27th, 2022 06:00
Thanks. I’ve ran windows and support assist updates. Also ran the bios diagnostic checks. No luck.
d5123101
457 Posts
0
September 29th, 2022 23:00
Okay so you're all up to date and the BIOS diagnostics checked out as good. What did the SupportAssist diagnostics report?
shibatoman
4 Posts
0
September 30th, 2022 07:00
Thanks. SupportAssist doesn't report anything.
d5123101
457 Posts
0
September 30th, 2022 07:00
In device manager, what device does the trackpad show as? You might have to do some 'fiddling' around with the trackpad to get it to work properly. Was this issue always present or did it suddenly appear or?
shibatoman
4 Posts
0
October 1st, 2022 06:00
Thanks. I've done that as well. Even reinstalling the HCI trackpad drivers there. This has been a long term issue with this laptop persisting through w Windows 10 and 11.
d5123101
457 Posts
0
October 1st, 2022 09:00
You said you've tried reinstalling the drivers. How about uninstalling the drivers completely and seeing if the issue still persists? Most times the trackpad will function without drivers just with worse tracking. It might be something interesting to test, I do not see how this could be a hardware issue seems more like a software one.