WiFi Drops despite no issue with router

Hi,

I have an XPS 13 9360.

WiFi Drops despite no issue with router. (All other devices are fine). The XPS 13 9360 does connect to the internet, but then it drops and doesn't automatically re-connect (despite automatic reconnection has been selected from internet options). I had the same issue last year but this was helped by updating the wireless adaptor.

I tried updating wireless adaptor yesterday and it is now the latest version as per Dell support website - : Killer Wireless-n/a/ac 1535 Wireless Network Adapter

I have looked at various options within Properties and Configuration but do not know if the settings are correct. There are so many advanced configurations like wireless mode, preferred band etc. How do I know if these are configured correctly?

Responses(2)

A

AdrianG001

4 Operator

•

4K Posts

0

August 3rd, 2021 04:00

I would suggest you to update the BIOS and then uninstall and reinstall the Wireless card driver on the system. Please enter your service tag # on the link below, select the OS and then download the BIOS from BIOS section and then wireless card driver from Network section onto the Desktop screen.

http://dell.to/18r60nI

Please follow the steps mentioned below to uninstall the wireless card.

Open the charms bar by moving the mouse to right top corner of the screen and inthe search box, Start typing devmgmt.msc and then press enter.
Select the wireless card and Bluetooth device under Network Adapter and right click on it
Now select properties.
In the properties window, under Driver tab, click on Uninstall button.
Check “Delete the driver software for this device.”
You want to delete the driver click OK.

After the uninstall finishes restart the system and install the drivers by using the file downloaded on the desktop screen.

IH

Ivo Hero

5 Posts

0

June 10th, 2022 03:00

Hello, I managed it out disabling bluetooth in bios and also disabled hw switch off of wifi and bluetooth. No driver reinstalation needed.

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