XPS 13 7390 2-in-1 frequent Blue Screens of Death

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Windows 10 crashes to a blue screen

I also have the same experience with my Dell XPS 13 7390 2-in-1, the 32 GB RAM, 512 GB , FHD+ version. I ran all those diagnostics and updated to the latest drivers and BIOS.

It frustrates me, everytime I browse on Chrome or Edge after hours of usage. 

BSOD is more highly likely when the laptop is plugged or when the fan is  at full speed.

When it is on battery, BSOD is very rare. But, of course that would only take 6-7 hours of usage before the battery runs out. And multiple BSOD keeps appear after the laptop is plugged.

Ive experienced this almost everytime since I bought my unit. Please help.

Interestingly, I had my 7390 for months without blue screen issues. However, after the recent Windows 10 build 2004 update, I've seen a few of them. Hasn't yet been enough of an issue to look deeply into it, but...

Does it happen when plugged to power or not? Even when I leave it idle, the laptop will eventually go to BSOD.

As for me, it is indeed becoming more noticeable after I start to update to latest driver/BIOS/Windows Update....

I did try to rollback update and even reset to factory settings. At this point i am thinking to disable Windows and all Driver Update altogether :(.

I've experienced the same problems with mine, brand new XPS 13 7390 2-in-1, 32 GB RAM.  However, I always get the same BSOD error code : DRIVER VERIFIER DMA VIOLATION.

All drivers are up to date, including BIOS, but I still get the BSOD and, sometimes, twice or more in the same day.  I think that the problem has something to do with the Dell WD19TB docking station, it happend twice after disconnecting and reconnecting the laptop to the dock.

Very annoying and can't find any fix on the web

I have the same problem, different model (2020 version of this xps13 2-in-1, 32Gb etc..) I had the motherboard replaced by Dell support and formatted the PC from scratch (installed the 2004 build of windows 10) and it still sometimes happens. I also get freezes - usually when playing audio and doing something heavy like compiling or other CPU intensive work

If this is a software issue - its one of Dell's drivers for sure...

Add BSOD / freezes to the by-design the thermal throttling and this laptop is useless.

I have the same issues. Did more tweaks in windows in addition to what you posted. Still the same. No response from Dell yet on this.

I also have the same problem with my 7390 2 in 1 (16G+512G FHD version). It happens with various kinds of stop code, like SYSTEM_SERVICE_EXCEPTION, IRQL_NOT_LESS_OR_EQUAL, FAULTY_HARDWARE_CORRUPTED_PAGE, CRITICAL_PROCESS_DIED, MEMORY_MANAGEMENT... Haven't tried to restore or reinstall the system, as reconfiguring the system is not easy for me.

Just found this is not rare, and many people have reported this problem. I really hope dell can solve this problem, this should never happen on laptops at this price.

Same here. 3 months old XPS 13 7390 2-in-1 with 32Gb and with the Killer Wi-Fi.

Thermal throttling almost makes this laptop useless, BSODs on top of it make it as useful as door stop.

And to think this is Dell's top-of-the-line laptop. Useless.

Did anybody get a response from Dell Support? This problem is more common looking at the comments. I wonder what the support is up to.  If its a software/windows compatibility issue, they need to release a quick patch or a fix asap. 

I would go into your system panel and check and make sure all your drivers are up to date manually.

Trust me you probably have at lest 6 drivers that Windows did not update and Dells Update assistant did not find.

Many of the USB , network drivers, are not getting updated. Especially Intel drivers.

Win 10 2004 has horrendous hibernation management included. 

Go into each driver and see if power management is enabled. uncheck them especially any network devices.

manually reset the power management in the balanced settings.

Get rid of all hibernation options.

2004 will work 10 times better. Should eliminate a lot of your issues.

This should be standard procedure for any DELL Laptop owner.

Thank you very much for these tips. I have updated Windows 10 from scratch and it is now working. Did not have a BSoD occurance since. Will update to Windows 10 2004 soon after I made sure the system is stable so far.

I got a response from Dell support per direct message. They recommended me to re-install Windows 10, which I did. I did not have any issues since.

Just be careful installing windows 10  2004 update.

Your headaches will return

Did you have any restarts until now? Also, did you do a reset or removed everything and then install windows again. Thanks