13 Posts
4
9527
XPS 13 9300, BIOS 1.3.0, power button sleep not working
After updating the BIOS to version 1.3.0, my laptop will no longer go to sleep when I press the power button. The setting to sleep the power button when I press it is turned on in power settings, so I think it's a bug.
shifty_b
3 Posts
1
February 10th, 2021 11:00
Update: I submitted a service ticket and got an interesting reply. Since I have onsite support, they offered to either replace my motherboard (with one on the old BIOS) or stated that a software update will fix the problem next month. A new motherboard is a huge hassle so I will just wait. If they don't fix it next month, then maybe.
I hope you doing well.
After checking in our system, in March will be released a new BIOS driver (1.5.0) that will fix the issue.
If you don't want to wait for the new driver, we can prepare a dispatch with a new motherboard with an older version of BIOS.
I'll wait for your answer!
Have a great day!
Thank you for choosing Dell EMC.
DELL-Cares
Moderator
Moderator
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25.2K Posts
1
November 15th, 2020 08:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
You might want to roll back to 1.2.0 to test if the issue persists in the previous version.
dellitaliauser
9 Posts
3
November 15th, 2020 16:00
I have the same problem for some days. Really annoying.
dellitaliauser
9 Posts
3
November 15th, 2020 16:00
Now "downgraded" to the old BIOS version 1.2.0 and it worked again. Definitely a bios problem of the newest version. Please fix asap! This is actually a mistake that should not be possible with such an expensive device.
B.B Fr
1 Message
5
November 16th, 2020 04:00
I have the same issue since the new bios update recommended by SA from Dell itself! What a shame. I've got issues every time I upgrade from SA. It's definitely not the experience I've hoped buying a so expensive and "premium" laptop.
waqar747
26 Posts
1
November 16th, 2020 19:00
Does anyone know what 1.3 was supposed to fix?
Toshi_K
16 Posts
1
November 24th, 2020 19:00
Same here from Japan. I reverted back to 1.2.0 and it worked again. It's the only workaround at this moment.
I was told Dell will release newer/corrected version by mid December.
Eduardo Cadorin
1 Message
1
November 24th, 2020 19:00
The same here....
edgar83
11 Posts
1
November 29th, 2020 14:00
Same problem here... tried everything before I found that post, now I will rollback to 1.2
edgar83
11 Posts
2
December 9th, 2020 11:00
Just updated to 1.4.1 bios, just released... But problem is still here...
bulletmark
47 Posts
2
December 9th, 2020 18:00
@edgar83 thanks for the note about the new BIOS. It is ridiculous that new version 1.4.1 has absolutely no statement of what the changes are. C'mon Dell, please get your act together.
Rainesh
4 Posts
3
December 10th, 2020 13:00
With 1.4.1 you cant downgrade anymore, so im stuck with non-working power button.
bulletmark
47 Posts
1
December 10th, 2020 13:00
I see that after I wrote that comment above that a new section "Fixes & Enhancements" has been added to the release note with a single bullet point "Enhanced the performance of the system". Sorry Dell, a generic comment is as bad as no comment.
Pho K.
1 Message
3
December 10th, 2020 14:00
@ULTRABOOK-HERO @Toshi_K
Just updated to BIOS 1.4.1 and still having the same issue. This is the first XPS device I saved up for and owned and I'm quite disappointed. The hardware is amazing and I love a lot of things but its not that great compared to what past XPS model owners are saying.
Toshi_K
16 Posts
2
December 10th, 2020 16:00
I have been aware of BIOS 1.4.1, but I still stay on 1.2.0 because Dell Update app did not recommend to update...