Wiktor82
1 Copper

XPS 13 9300, Fingerprint Reader not working

I bought Dell XPS 13 9300 and I cant install fingerprint driver to use fingerprint scanner?
 

I downloaded latest Goodix driver from Dell support and try to install and got following message, Goodix fingerprint device was not found.

What shall I do now? I installed latest bios update 22.12.2020 all software and drivers up to date.

Thank you.

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5 Replies
ejn63
7 Gold

Re: Dell XPS 9300 fingerprint not working

The system should have arrived with the driver already installed.  First question:  are you sure the system you purchased has the optional fingerprint scanner?  It is optional -- not standard -- on this model line.

 

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AdrianG001
4 Beryllium

Re: Dell XPS 9300 fingerprint not working

Unfortunately from your description, it would appear that the motherboard has failed.  Since you're unable to get the system to turn on at all, it would be difficult to perform any diagnostic testing, so it would likely need to be repaired at either the depot or a local computer repair shop.

You can make arrangements for service from Dell's out of warranty department repair department 

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DELL-Cares
Moderator
Moderator

Re: Dell XPS 9300 fingerprint not working

Hi,


I hope you are doing good.


We haven't heard back from you. I just wanted to check if you were able to perform the previously shared steps. If yes, please lets us know the outcome.

 

Have a great day!

 


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#IWork4Dell
To help us troubleshoot, click our Dell-Cares name and send us a private message with your Dell PC or Monitor Service Tag number

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DELL-Cares
Moderator
Moderator

Re: Dell XPS 9300 fingerprint not working

Hi,

 

This is a follow-up message as we haven't heard from you. Please shar the requested details so that we'll review and assist you further.

 

-Prashanth


Social Media Support

#IWork4Dell
To help us troubleshoot, click our Dell-Cares name and send us a private message with your Dell PC or Monitor Service Tag number

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DELL-Cares
Moderator
Moderator

Re: XPS 13 9300, Fingerprint Reader not working

We have not heard from you. We will be archiving the case from my end. Please review the following.

 

Fingerprint Reader Installation Guide

 

 

 

 


Social Media Support

#IWork4Dell
To help us troubleshoot, click our Dell-Cares name and send us a private message with your Dell PC or Monitor Service Tag number

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