XPS 13 9310 WiFi randomly shuts down (AX500-DBS)

Just got the globe of death  when trying to post the above post  - it lasted about 15 seconds then the wi-fi came back on again!!!!   

Update:  no change over the last few days.

With the new driver and C-States enabled, network works fine.  Except, after a long Hibernate, it takes 10-25 seconds for the network to connect.

If you click on the globe right after login during these 10-25 seconds, it will show networks, then all go away and it says "no network available", then the network comes back and connects successfully.

It still seems to me that there is a startup/power-up issue with this network card, and the new driver forces another initialization of the card which succeeds. 

AS an update - after my "globe" occurrence I was asked by Dell to do a clean install of the drivers which I have done. I have run this now for 2 days fault free.

Unlike @Halber Spin   I am not  getting any start-up problems when leaving the laptop overnight both with and without the charger - the network comes on immediately. It may be that I have the laptop set to "Sleep" rather than "Hibernate" when the lid is closed 

Perhaps I need to do reset possibly as well then. As thankfully no globe yet, however I haven't left it asleep overnight unplugged, yet. But today it did drop on me while in use, twice. I am able to quickly recover by disconnecting/reconnecting, and no reboot needed. Certainly appears more more stable but not quite 100%.

Let the PC sit overnight in Sleep Mode (unplugged) in Windows 10.

Had the Globe of Death upon starting. It did not come back automatically, within the minute I waited, however I was able to disconnect/reconnect and it came back, so no shut down required. But it's clear something is still up with this unfortunately. 

andybones,

have you upgraded to the new driver? 

@Halber Spin 1.0.0.1606, yes I am. Infact it's been incredibly unstable. Constant drops. To the point I had to go back to Linux until I find time to consider wiping Windows.. again.

Hello colleagues,

Let me just ask you guys a quick question about our machine (XPS 13 9310 Wifi AX500) that although not fully related to the topic here (WiFi's globe) it might have something to do:

- Are you guys able to install Dell Power Manager? Because I simply cannot install it... (tried version 3.0; 3.5; 3.7; 3.9) all of them the same issue (installation is interrupted when Installation Status is about 25% through).

I've done some research online and the only solution I found was to update WiFi card drivers (specifically talking about Killer card with Intel AX200 chipset, which is not our case here, as we have a Killer card with Qualcomm chipset).

So, I'm wondering if the rest of you are able to install it (if yes, then it should be another specific issue with my laptop which I have no idea what it is).

I know that the app Dell Power Manager is not a MUST, but I just wanted to do some tests with the profile called "COOL" instead of "OPTIMIZED" in order to check what would be the impact in battery life.

Thanks in advance.

This application came pre-installed.

Same here - version 3.9.0 came pre-installed.

Also, with new network driver and C-States enabled, battery life has improved considerably. 

I'm glad to be seeing this worked on, but it's still a pain in the butt, and not working great. I move between Linux Mnit 20.1 and Windows 10 throughout the week to test different things, as I will be getting my AX201 XPS 13 9310 hopefully soon. I am highly looking forward to it! I was hoping that the new drivers would be enough, at least for Windows. Linux is still in beta for the 5.10 kernel and AX500 support. I really enjoy this XPS 13, I find it to be a great machine. It is a little bit pricey.. however I could have saved myself some $$ by choosing the 16gb RAM version, or choosing the 256GB SSD and upgrading to the 1TB myself. I wanted to future-proof this laptop as much as possible, however so solderd RAM = get the most availble. I paid about $1,600 USD for this configuration (32gb RAM + 1TB SSD). I find this to be a decent price. Anyone able to get this cheaper? 

Has anyone asked about getting a replcement with the AX201 card? Just curious.

Have a great day, everyone!

Feel like a smug so and so but 6 days working perfectly - no lag - wi-fi instantly available. Am I fixed???

I found that 1.0.0.1274 appeared to be working ok when I had all killer software removed 

1.0.0.1428 I regularly got the "globe"

1.0.0.1606 - 7 days working perfectly with everything installed 

I'm having the same issue. After updating the drivers couple of times. Dell support is sending the tech to replace the motherboard. Are you saying that's not going to solve the problem? :(. It's really weird that Dell ships new laptops with this kind of problem.