I found a solution to this, my problem was identical.
I was working without the Intel graphics driver as a workaround, as I disabled it after reading posts like yours, but that meant I could not use a monitor. I found an article online that worked. Here's what they recommended.
Step 1: Enable the Intel Iris Driver and connect to a monitor so you can see (as your laptop screen will go back to black)
Step 2: Go to Intel driver download and update the driver (I'm not putting the step by step for that). I'm using driver 25.20.100.6373
Step 3. Shut down the laptop.
Step 4. Remove the back of the laptop, this takes a Torx #5 and a small Phillips head.
Step 5. Unplug the battery for 5 mins.
Step 6. Put it all together, turn it on and the laptop is fixed upon powering it up.
I bought the torx set for $5 on Amazon and it's done. I'm sure this will come back to haunt me, but I know how to replace it when it happens again. This is an otherwise great product, but this is totally unacceptable. I'm going for a Macbook Air next time.
Just got the black screen earlier today. Only occurs once any Intel graphics driver has been installed (Microsoft Basic Display Driver has no issue). Problem persists through complete system wipe and reinstall of Windows. External displays work fine.
I read somewhere that when the Intel driver is updated it physically updates the Dell's display hardware, not just the Windows OS (not sure how that happens). Once the hardware has been modified we're basically SOL. Again, I spoke to Dell about this. For something like $350 I could send it in for repair. My concern is what's to stop this BS from happening again. Come on Dell - FIX THIS!!!
Exact same problem here since yesterday, only occurs with Intel graphics driver - display is fine in safe mode and when Intel driver is disabled/uninstalled, works fine on external display.
Crazy that Dell seem to be ignoring such a massive issue with one of their most premium laptops.
Excellent thanks I will try that. So after changing the SSD everything works fine no black screen? Is it running fine for like 2 days or more like 10 days ?
Jon Peligroso
4 Posts
0
November 16th, 2018 14:00
I found a solution to this, my problem was identical.
I was working without the Intel graphics driver as a workaround, as I disabled it after reading posts like yours, but that meant I could not use a monitor. I found an article online that worked. Here's what they recommended.
Step 1: Enable the Intel Iris Driver and connect to a monitor so you can see (as your laptop screen will go back to black)
Step 2: Go to Intel driver download and update the driver (I'm not putting the step by step for that). I'm using driver 25.20.100.6373
Step 3. Shut down the laptop.
Step 4. Remove the back of the laptop, this takes a Torx #5 and a small Phillips head.
Step 5. Unplug the battery for 5 mins.
Step 6. Put it all together, turn it on and the laptop is fixed upon powering it up.
I bought the torx set for $5 on Amazon and it's done. I'm sure this will come back to haunt me, but I know how to replace it when it happens again. This is an otherwise great product, but this is totally unacceptable. I'm going for a Macbook Air next time.
NrgNL
6 Posts
0
December 27th, 2018 06:00
StevenKipping
1 Rookie
1 Rookie
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38 Posts
0
January 10th, 2019 17:00
pazer
1 Message
0
January 10th, 2019 22:00
Just got the black screen earlier today. Only occurs once any Intel graphics driver has been installed (Microsoft Basic Display Driver has no issue). Problem persists through complete system wipe and reinstall of Windows. External displays work fine.
StevenKipping
1 Rookie
1 Rookie
•
38 Posts
0
January 11th, 2019 08:00
DS1313
1 Message
0
January 17th, 2019 05:00
Exact same problem here since yesterday, only occurs with Intel graphics driver - display is fine in safe mode and when Intel driver is disabled/uninstalled, works fine on external display.
Crazy that Dell seem to be ignoring such a massive issue with one of their most premium laptops.
Dimi2019
6 Posts
0
January 31st, 2019 20:00
I have exactly the same issue, when install the Intel graphics driver black screen, and when is disabled works fine.
Dell cannot just fix that with a firmware update ?
StevenKipping
1 Rookie
1 Rookie
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38 Posts
0
February 1st, 2019 17:00
Welcome to the club. If history means anything, Dell could care less. . . .
dettofatto
25 Posts
0
February 1st, 2019 22:00
I don't know how is possible, but I've changed my ssd nvme and the issue is disappeared...
Dimi2019
6 Posts
0
February 3rd, 2019 18:00
Please let us know, what is the exact SSD nvme model you got, I might try that.
dettofatto
25 Posts
0
February 3rd, 2019 21:00
Samsung 970 evo.
Dimi2019
6 Posts
0
February 4th, 2019 07:00
Is that the exact one Samsung 970 EVO M.2 NVMe PCI-E 250GB ?
Dimi2019
6 Posts
0
February 4th, 2019 08:00
Excellent thanks I will try that. So after changing the SSD everything works fine no black screen? Is it running fine for like 2 days or more like 10 days ?
dettofatto
25 Posts
0
February 4th, 2019 08:00
Samsung MZ-V7E500BW SSD 970 EVO, 500 GB, M.2, NVMe, Nero/Arancione https://www.amazon.it/dp/B07CGGP7SV/ref=cm_sw_r_cp_apa_i_gigwCb2JFZ472
dettofatto
25 Posts
0
February 4th, 2019 09:00
I didn't have any issue from about 2 months and I've also purchased this :
Adwit USB 3.1 UASP a PCIe NVMe M.2 2230/2242/2260/2280 Adattatore SSD ad alte prestazioni, custodia esterna per WD Black, Samsung 960 970 EVO PRO e altro, grigio scuro https://www.amazon.it/dp/B07F2T9196/ref=cm_sw_r_cp_apa_i_yvhwCb6FRQBAS
As backup.