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March 15th, 2019 02:00

XPS 13 9350, WiFi keeps disconnecting

My WiFi keeps dropping out and saying its connected but no internet. I disconnect and reconnect all the time and this solves it for a short while. I have also undated the drivers and troubleshot the problem and it says that the default gateway isn't available. This fixes it again but a few minutes later it will drop out again.

October 13th, 2019 23:00

I had the same problem , thanks to a comment that sort the problem out. 

Device Manager--> Network adaptor-> Killer wireless, right click Properties--> Advanced--> Wireless mode , change the value to 03-11b/g . 

That's all you have your wifi fixed . 

I m using it for a month now no disconnection whatsoever.  

 

Thank you 

 

Community Manager

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54.9K Posts

March 15th, 2019 06:00

Before we can begin to troubleshoot, contact DELL-Cares via a private message with the PC service tag number and all of your troubleshooting.

 

1 Message

August 10th, 2019 17:00

I have the exact same problem.  Any fix ?

Moderator

 • 

17K Posts

August 12th, 2019 10:00

black ball,

 

Click my name and private message me the pc service tag number.

 

 

1 Message

January 28th, 2024 12:01

Hi, I am having the same issue, can anyone help with an up-to-date answer? I tried

MR-HAKIM-HAKIMY's solution but my driver options do not present the 'Wireless mode' option.

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