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XPS 13-9360, service tag not correct
hi!
I try to register my new dell xps 13 9360 on https://www.dell.com/support/assets-online/my/en/mybsd1/registration#/identifyservicetag, but my service tag and express code still are not recognized on support site.
pls help me.
thanks
ejn63
10 Elder
10 Elder
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November 11th, 2018 03:00
If the system shipped from Dell, note that it can take a week or more for a new service tag to show up.
If the system was purchased from Dell, contact the seller for an explanation; if they cannot provide one, return the system for a refund.
Mary G
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20.1K Posts
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November 11th, 2018 07:00
Bought new directly from Dell or from a retailer or private seller? Contact the party you bought the computer from to find out why service tag is not recognized
Why did you not test the computer and register it if necessary as soon as you received it? You had only 30 days to return it if bought new from Dell.
https://www.dell.com/support/search/us/en/04#q=register%20new%20computer&sort=relevancy&f:langFacet=[en]
pipiggi
4 Posts
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November 11th, 2018 07:00
pipiggi
4 Posts
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November 11th, 2018 23:00
I live in Russia, I bought a laptop on a business trip to the USA in a small local store.
ejn63
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November 12th, 2018 05:00
You will need to contact the seller.
pipiggi
4 Posts
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November 12th, 2018 07:00
it's not possible :(
ejn63
10 Elder
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November 12th, 2018 10:00
Hopefully you won't need service or support from Dell - because without verification of the service tag from the seller, you will not be able to obtain assistance.
Only the seller can verify the system's history and why the service tag does not show up with Dell.