joe53
5 Tungsten

XPS 13 BIOS Update Failure

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I have a Dell XPS 13, 9350, with supposedly a BIOS version of 1.7.0. However msinfo32 tells me my BIOS version is Dell Inc. 1.5.1, 8/18/2017.  I have been getting repeated prompts for some time now to install the "Important Update from Dell", namely the "Dell XPS 13 9350 1.7.0 BIOS". I have installed this several times now, each time requiring a reboot and a notice that the install was successful. Yet it obviously was not, according to my system information and the recurring prompts.

How do I install the latest BIOS?

_________________________________________


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joe53
5 Tungsten

Re: XPS 13 BIOS Update Failure

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Thanks Robert P;

I manually downloaded and installed this BIOS update successfully using your link. I will chalk up this glitch to a failure of Dell Update. BIOS updates are not trivial, and this reminds me to never send software to do a man's job.

Joe

_________________________________________


Dell Forum Member since 2,000


 Use OpenDNS   MalwareBytes' Anti-Malware Free


Windows 7/sp1 (64- Bit): Malwarebytes 3.x Premium, Windows Firewall, WinPatrol PLUS, Emsisoft Emergency Kit Free and HitmanPro Free (on-demand scanners), OpenDNS, MVPS Hosts file, SpywareBlaster, Pale Moon web browser, Sandboxie, CCleaner Free.


Windows 10 Pro (64- Bit): Same protection plus Windows Defender AV.


"In the future, everyone will be anonymous for 15 minutes" - Banksy

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Community Manager
Community Manager

Re: XPS 13 BIOS Update Failure

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Hi joe53,

Thanks for posting.  

Here is information from the Dell knowledge base you may find helpful:

What is BIOS and How to Update the BIOS on Your Dell System

Downgrading the System BIOS on a Dell System

Please send me a Private Message and provide your system service tag number
as well as your name, address, phone number and email address for further support
assistance if it is needed.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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joe53
5 Tungsten

Re: XPS 13 BIOS Update Failure

Jump to solution

Thanks Robert P;

I manually downloaded and installed this BIOS update successfully using your link. I will chalk up this glitch to a failure of Dell Update. BIOS updates are not trivial, and this reminds me to never send software to do a man's job.

Joe

_________________________________________


Dell Forum Member since 2,000


 Use OpenDNS   MalwareBytes' Anti-Malware Free


Windows 7/sp1 (64- Bit): Malwarebytes 3.x Premium, Windows Firewall, WinPatrol PLUS, Emsisoft Emergency Kit Free and HitmanPro Free (on-demand scanners), OpenDNS, MVPS Hosts file, SpywareBlaster, Pale Moon web browser, Sandboxie, CCleaner Free.


Windows 10 Pro (64- Bit): Same protection plus Windows Defender AV.


"In the future, everyone will be anonymous for 15 minutes" - Banksy

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pdoyle35
1 Nickel

Re: XPS 13 BIOS Update Failure

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Hi, I'm having simliar failure trying to update the BIOS software to 2.4.1; supportAssist  automatic fails, manual fails. pc restarts immediately upon starting the installation, get a success message but bios is same and chipset drivers also failed.

pls advise?

 
 

Dell XPS 13 9365 System BIOS

More Details

11.25 MB

2.4.1

Yes

 
Recommended
 

Intel Chipset Device Software Driver

More Details

13.89 MB

10.1.17695.8086

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