sjctzhen
1 Copper

XPS 13 - swollen battery pushed out touch pad and keyboard space bar

I have a less than two years old XPS 13 which I bought from Costco. Recently the touch pad got popped up. After searching online I learned it is caused by swollen battery. I have to pay out of warranty service to have it repaired (I am in talk with Costco to see if they have extra coverage for expired manufacturer warranty).

I cannot say how much I am disappointed with Dell's current workmanship. It used to have reputation of good quality and service that I once have used Latitude and another XPS back 5 years ago which I used without problem. I have never expected such kind of a sick high-end product from Dell. It is terrible job.

 

 

 

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7 Replies
8 Krypton

Re: XPS 13 - swollen battery pushed out touch pad and keyboard space bar

This problem was not just Dell's. I guess you have not heard about the recall, which has now expired. It has been widely publicized. Remove the battery and dispose of it safely to protect yourself. You will not be able to find batteries since the problem was with the batteries, not the computers. After 2 yrs there are no more replacement batteries available. Those that you might find on the internet are usually scams. Use the laptop with just the adapter alone as a desktop replacement until you buy a new computer.

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sjctzhen
1 Copper

Re: XPS 13 - swollen battery pushed out touch pad and keyboard space bar

Mine is XPS13, not the XPS 15 that Dell offered a replacement. 

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8 Krypton

Re: XPS 13 - swollen battery pushed out touch pad and keyboard space bar

Welcome to the Dell Community  @sjctzhen 

We remove swollen flat cell batteries from Dell, HP, Acer, Apple, IBM and others every day.

How do I Recycle / Dispose of my Dell Battery?

https://www.dell.com/support/article/hr/en/hrbsdt1/sln297041/how-do-i-recycle-dispose-of-my-dell-bat...

There are many NEW ORIGINAL batteries available.

https://www.ebay.com/sch/i.html?_from=R40&_nkw=dell+XPS+13+battery+genuine&_sacat=0&LH_PrefLoc=1&LH_...

XPS 13 Service Manual:

https://topics-cdn.dell.com/pdf/xps-13-9350-laptop_service-manual_en-us.pdf

Best regards,

U2


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8 Krypton

Re: XPS 13 - swollen battery pushed out touch pad and keyboard space bar

"

There are many NEW ORIGINAL batteries available.

https://www.ebay.com/sch/i.html?_from=R40&_nkw=dell+XPS+13+battery+genuine&_sacat=0&LH_PrefLoc=1&LH_...

"

No exact matches found 😉

Most "original", "genuine" etc battery replacements at ebay, amazon etc are fakes (some may not be, check source). One'd better contact Dell service. Any reasonable laptop manufacturer should offer replacement batteries at a reasonable price after warranty expires. The expected lifetime of a laptop is debatable but is surely more than just a year. 

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8 Krypton

Re: XPS 13 - swollen battery pushed out touch pad and keyboard space bar

Welcome to the Dell Community  @samos1111  and @Mary G 


@samos1111 wrote:

"

There are many NEW ORIGINAL batteries available.

https://www.ebay.com/sch/i.html?_from=R40&_nkw=dell+XPS+13+battery+genuine&_sacat=0&LH_PrefLoc=1&LH_...

"

No exact matches found 😉

Most "original", "genuine" etc battery replacements at ebay, amazon etc are fakes (some may not be, check source). One'd better contact Dell service. Any reasonable laptop manufacturer should offer replacement batteries at a reasonable price after warranty expires. The expected lifetime of a laptop is debatable but is surely more than just a year. 


Who every told you that most "original/genuine" batteries on eBay, Amazon etc are fakes lied to you.

How many batteries have you purchased from eBay or Amazon???

Over the years I have purchased thousands!!!!! "Dell, IBM, Panasonic etc."

It is very easy to tell an "Original" battery from a "China Knockoff"

If you every need assistance purchasing an "Original" battery in the future I would be happy to assist !!!

Best regards,

U2


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
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8 Krypton

Re: XPS 13 - swollen battery pushed out touch pad and keyboard space bar

Who every tolled you that most "original/genuine" batteries on eBay, Amazon etc are fakes lied to you.

How many batteries have you purchased from eBay or Amazon???

Over the years I have purchased thousands!!!!! "Dell, IBM, Panasonic etc."

It is very easy to tell an "Original" battery from a "China Knockoff"

Sorry, I recall a study a few years ago which did find that the majority of batteries at Amazon etc were fakes, in some cases even when sent by Amazon directly. Not sure what the status is now in general. Batteries are a very good target for counterfeiters because branded batteries tend to cost 5-10x the price of no-names. Of course a considerable part of this difference can be considered a scam on behalf of the brands! I didn't buy thousands, rather tens. Personally I am sure I got one knockoff battery for a Nikon camera, detected by a detailed Nikon advisory. It still works though 😉 It is not always easy to tell a good knock-off from the original (assuming that the price appears to be reasonable for an original in the first place - if the price is knock-off you can be sure you can't get anything but a cheap knock-off). The differences are often minor. Genuine branded batteries also come in variants due to gradual development and multi-sourcing. 

If originals are unavailable (as seems to be too often the case with Dell) or very unreasonably priced, I tend to prefer batteries sold as compatible from suppliers that appear to make an effort towards QC, rather than dubious "genuines" (where most of the effort appears to go into label replication fidelity). 

Dell doesn't sell batteries over ebay amazon etc directly, but I did see a couple of sellers over there which appeared to be Dell service partners so might actually offer originals. And some with shady background and poor reviews too....

With my former Thinkpad, I've easily ordered a replacement using a link provided near battery health info. Dell Command | Power Manager also has an "Order a replacement battery" link, but funnily it leads to a page containing general battery debugging advice where a replacement can't be ordered!? 

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8 Krypton

Re: XPS 13 - swollen battery pushed out touch pad and keyboard space bar

@samos1111 

We never purchase Batteries/AC Adapters from "Amazon" as most are "China Knockoffs" 

eBay China Knockoff:

https://www.ebay.com/itm/0N7T6-0DRRP-DIN02-Laptop-Battery-For-Dell-XPS-13-9343-9350-P54G-7-4V-54wh-N...

eBay OEM Original:

https://www.ebay.com/itm/OEM-Genuine-Dell-Notebook-Battery-XPS-13-9350-56WH-JHXPY-90V7W/233209897869...

With the help of "PayPal" any advertised "Original" battery that is a "Knockoff" would be returned!!!

But I cannot remember ever returning any because of this???

Best regards.

U2 


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
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