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XPS 13 won't turn on (renew service contract?)
My three-year-old XPS 13 9365 2-in-1 won't turn on i.e. black screen. The battery shows as fully charged (5 lights). When I turn it on the keyboard lights flash for a second then turn off.
I've tried disconnecting the CMOS RTC cell and battery then pressing the power switch for 30 seconds and re-connecting. I've tried powering it with AC with the battery disconnected. Nothing works.
If I hold "D" while powering the screen shows alternating diagnostic colours. There are no flashes from the front LED.
Any ideas?
The Support Service ran out in 2018. I can renew it for £146 (November 2020 to April 2021). Would that cover it for repair?
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Many thanks
ejn63
10 Elder
10 Elder
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November 30th, 2020 15:00
Be careful before extending a warranty at this point -- make sure the terms are given in writing. There's usually a 30 day delay between such an extension and when you can file a claim -- and if you're already on record with Dell, they may not cover something that's a documented pre-existing condition. That said, you're likely in for a replacement mainboard, and if that price will cover the replacement, it's a fraction of what the total cost would be.