XPS

[Damun]

Hi,

I have experienced some random freezing issues on my brand new Dell XPS 15 7590 (FHD version i7 9750H 16GB ram GTX 1650 and 500GB SSD).

It mostly happens when browsing (Chrome and Firefox), but occasionally when I'm using Java based applications such as the Mathematical tool Maple. I do usually have a browser open in the background so I can't be sure. Also, rarely when using Windows File Explorer with no browsers in the background.

When my screen freezes, I can still give commands to the computer: If I press ALT-CTRL-DEL it will finish that command straight away after the freeze. If I type stuff, the typed stuff will be quickly written when the freeze is passed. Note, that the freeze can be lasting for anything between 5 to 30 seconds.

I have updated all my Drivers and I have run Dell Support Assist. I have also manually updated to the latest Intel display driver and updated my Graphics card with Nvidia Experience. In addition, I have run Dell Update, so I have the latest BIOS. I have also removed all Killer drivers and installed the bare Intel WiFi card driver. All in an attempt to solve my freezing issues but it haven't solved it unfortunately.

I like my XPS laptop and would be happy to know if anyone has found a solution to this problem.

Thanks!

Best,

David

[nickfall]

I have this issue as well on my 7590 when being plugged in.

Random freezes that last 3-4 seconds, about 1-2 per day I would say.

Dunno if it's the case when unplugged.

Any update from Dell?

[KlaasH]

Me and a colleague also both have a Dell 7590 XPS 2019 from june and both have this issue when on battery and on cord. The issue is there at least once a day and with me always stays for about 10 sec. I am sure it's always 10 sec. There is additional software on the laptop but not much so comparing all people in this threat I suggest Dell is looking deeper into the problem and give us some more ideas!

[DELL-Jesse L]

KlaasH,

Does the slow performance remain with the external peripherals removed?

Perform ePSA to confirm hardware functionality.

Dell Enhanced Pre-Boot System Diagnostics (ePSA) are diagnostics that are built into the hardware of your system. These tests allow you to check the hardware of your system from outside the Windows® operating system removing software from the diagnostic process.

Shutdown the computer.
Press and Hold the <Fn> key while pressing the power button, then release both.
A graphical menu, listing all the discovered devices in the system is now displayed and the express diagnostics should run.
If the diagnostics fail, make a note of the error code.
Based on the diagnostic findings, the code will assist you in troubleshooting the fault.
Note: Takes about 4 minutes to complete.

[damtur]

I have the same issue with my laptop. its' i7 1TB 64GB ram. It doesn't matter if it's on battery or connected. It happens once a day on average and I work 8h a day on my computer. 

All tests pass.

I guess it's a faulty driver or something like that. When I watch system performance I see that during freeze CPU is going to 100% for "System interrupts" process.

[Jason Frazier]

I picked up an XPS 15-7590 2 weeks ago and like all of you it kept freezing ALL THE TIME!!!  I updated everything both dell & windows updates.  I've rebooted several times.  I removed everything that wasn't necessary.  The issue was right out of the box so I assumed it had to be either hardware related or something with the original software.  Then, finally I believe I discovered the issue after I stopped McAfee Real Time Scanning and it worked perfectly or at least it has for the last day.  

I haven't uninstalled it yet, just stopped the Real Time Scanning.  I read that uninstalling and reinstalling has resolved the issue and will probably try it in the future.  

UPDATE:  It works better after stopping McAfee Real Time Scanning, but it still does it.  Just not constantly.

UPDATE:  Sorry, I was wrong.  Issue came right back. Reinstalled Windows 3 times, called the Dell Help desk 3 times.  The first 2 calls, they confirmed that "it was not a hardware issue" even though the issue occurred right out of the box and was still there after a fresh install of windows with nothing else installed.  Everything was updated (Dell software, windows software & the bios).  Then I was routed to the software folks where they proceeded to tell me that there would be a fee for them to look at the issue.  After arguing with her, she hung up on me.  I then traded it out at the Microsoft Store where I bought it.  Now the new one has no issue.  Hummm...... Sounds like a hardware issue to me.  Clearly Dell has an issue that needs resolved.  

My recommendation is to exchange your laptops as there is no fixing this issue.  Also if Dell wants to charge us for a clear Dell issue, than just return it.  Unacceptable!   

Jason

[okobloko]

I have the same issue on a brand new 7590 (16Gb RAM) running Ubuntu 19.1.  Whether powered or not, it randomly pauses/freezes for about four seconds (completely - the cursor, the audio subsystems, graphics, absolutely everything) then suddenly continues again.  This can happen a dozen times a day.  I can't believe this is best laptop I could buy outside the "Maciverse".

[isojed]

I had an similar issue with mine XPS 15-7590 OLED (Win10 1909) freezing randomly for roughly about 5 seconds. After this, the system continues if nothing has occurred. Opening the Windows Event Viewer showed numerous entries in the Windows Log > Application with:

Faulting application name: invcol.exe, version: 0.0.0.0, time stamp: 0x5dcd9c37
Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x5bd9df62
Exception code: 0xe06d7363
Fault offset: 0x001135d2
Faulting process id: 0x372c
Faulting application start time: 0x01d5b923e225dbb8
Faulting application path: C:\WINDOWS\TEMP\inv37CF_tmp\invcol.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 37f2fb94-0ad6-4a91-9a2a-6a907e246837
Faulting package full name:
Faulting package-relative application ID:

The error is followed by two Windows Error Reporting entries:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: invcol.exe
P2: 0.0.0.0
P3: 5dcd9c37
P4: KERNELBASE.dll
P5: 10.0.18362.535
P6: 5bd9df62
P7: e06d7363
P8: 001135d2
P9:
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_invcol.exe_4ee33ceba8c15097f9897ef679ccd8bb8e467c8_5201a0ca_f28be1d9-d19a-41b1-9695-e47eb2c57bd5

Analysis symbol:
Rechecking for solution: 0
Report Id: d2eb1919-768c-4dac-b978-2858d82f9b95
Report Status: 4
Hashed bucket:
Cab Guid: 0

Fault bucket 2233478419003107968, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: invcol.exe
P2: 0.0.0.0
P3: 5dcd9c37
P4: KERNELBASE.dll
P5: 10.0.18362.535
P6: 5bd9df62
P7: e06d7363
P8: 001135d2
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER25BE.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_invcol.exe_4ee33ceba8c15097f9897ef679ccd8bb8e467c8_5201a0ca_f28be1d9-d19a-41b1-9695-e47eb2c57bd5

Analysis symbol:
Rechecking for solution: 0
Report Id: d2eb1919-768c-4dac-b978-2858d82f9b95
Report Status: 268435456
Hashed bucket: 107998187f28d1e07efee8c9e22e6a80
Cab Guid: 0

Removing the app Dell SupportAssist and these entries do not re-appear. Best of all, mine laptop does not freeze up anymore.

[gereksiz]

If you have this issue running Ubuntu, then this might be a hardware issue.

I removed most Dell software and kept Dell Update, for a while it was performing flawlessly, but the freezing came back. Some noted that if you remove all dell software it doesn't freeze. I remove dell update as well and see what happens, I'll try to post an update in a week. 

Does anyone else hear a noise from the laptop when it is frozen? 

[knegi]

I do have the same problem. I bought new dell xps 7590, i9, 1TB, 32GB, 4k touch. when on the browser (chrome) or using adobe lightroom, it freezes indefinitely for hours - mouse pointer stuck on screen, no response from keyboard, none of the keys works. it just frozen. I have all updates done and this looks problem right out of the box.

Very difficult to pin point what is causing the issue. i have to force shutdown the laptop and i loose the work. This is very annoying and very disappointing considering it is marketed as top of the line laptop. 

[Dennis1982 · Accepted solution]

I did exactly the same, freezes kept coming. In the end I also removed the Dell update utility, and I'm working without a freeze now for a week.