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44830
XPS 15 9500, DMC not working?
After running Dell mobile connect for some time on my 2020 XPS 15 9500 the latest update is suddenly telling me 'Sorry, but this system does not have the minimum requirements for running Dell Mobile Connect'. Like what?
Help, please?
umetzu
1 Message
6
April 27th, 2021 00:00
Add following registry key to skip the DMC (Dell Mobile Connect) manufacturer check =
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Screenovate\BluePhone" /v SkipManufacturerCheck /f /t REG_SZ /d 1
Note, the 4 keys under regkey ...\store are not required.
DELL-Cares
Moderator
Moderator
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25.7K Posts
0
January 25th, 2021 01:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
Revery0
2 Posts
2
January 25th, 2021 02:00
I am having the same problem. Used to run the software for years and today suddenly, it says that my system (XPS9570) does not have the minimum requirments.
bacillus1
2 Intern
2 Intern
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410 Posts
0
January 25th, 2021 03:00
Have you guys installed the latest Dell Mobile Connect driver from the dell download site before try to install the Dell Mobile Connect application available at the Microsoft Store?
This is the Important Information from the dell site:
Dell Mobile Connect requires two components to work properly. The Dell Mobile Connect driver (available here), and the Dell Mobile Connect application available at the Microsoft Store. Ensure that you have the latest version of the application and the driver installed on your computer.
Note: Please ensure that the Bluetooth is turned on before installing this update.
TV John
10 Posts
1
January 25th, 2021 04:00
Yes, absolutely. Several times, in fact, including running the driver install as administrator, which one site suggested.
TV John
10 Posts
5
January 25th, 2021 04:00
Dell have just suggested doing a clean install of the OS. Just not an acceptable solution even if it were possible, which it isn't in my case.
24th Jan - all working well. 25th Jan - update to DMC - stops working. Ok, reinstall the complete OS!?! I don't think so! @Revery0 I hope you have better luck.
John
TV John
10 Posts
3
January 25th, 2021 04:00
Its seems to be the 25th January update which is causing the issue.
milquetowst
3 Posts
0
January 25th, 2021 04:00
I'm running Support Assist to see if any of those updates somehow fix it. Unaware of anything else I installed, though been a few days since I used SupportAssist in any case, and no joy today. XPS17
Revery0
2 Posts
2
January 25th, 2021 05:00
It worked for me doing the following =
* Uninstall both the DMC drivers and DMC app
* Reboot the PC
* Install DMC 2.0
* Install DMC Microsoft Store app
* Reboot the PC
milquetowst
3 Posts
1
January 25th, 2021 05:00
I tried this. Didn't work for me. Neither did using SupportAssist.
TV John
10 Posts
0
January 25th, 2021 07:00
That driver version is quite out of date. Where did you find it?
NM8014
5 Posts
9
January 25th, 2021 11:00
Downgrading to version 3.0 worked for me (V 3.0 is not available from the MS Store):
Install DMC V3.0
msuk
1 Rookie
1 Rookie
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40 Posts
2
January 25th, 2021 11:00
Hi,
Was working fine on my XPS8940 on the 24th Jan and stopped working today on the 25th Jan.
Any updates to this issue from Dell?
Thanks
msuk
1 Rookie
1 Rookie
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40 Posts
0
January 25th, 2021 12:00
That worked! Thanks
NM8014
5 Posts
2
January 25th, 2021 12:00
You're welcome. You probably want to go into the MS Store settings and turn off "Update apps automatically" to keep the bad update from being applied again.