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2065
XPS 15 9500 Won't Boot
My 9500 suddenly isn't able to boot this morning. I remember in the past month it has gone from sleep to a blue screen which was fixed by restarting but this morning is a first. I've tried unplugging and plugging the adapter.
When I press or hold the power button the dell logo appears. The caplocks light is on. The power light is white and solid. There is no beeping. The fans power on for a short while. Then everything turns off.
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
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May 4th, 2021 05:00
Welcome to the Dell Community @aftermoon
Hold down the “ D “ key and power-on.
The laptop should go through an LCD test of solid White, Red, Green, Blue and Black 2-3 times.
After completion it should try to boot 2-3 times.
Post your result.
Best regards,
U2
aftermoon
3 Posts
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May 4th, 2021 05:00
@U2CAMEB4ME It went through the test, tried to boot once and now the power button is unresponsive!
aftermoon
3 Posts
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May 4th, 2021 06:00
@U2CAMEB4MEI guess at that point the adapter plug also fell out lol. Once I reconnected it the laptop successfully booted!!! Should I disable sleep / hibernate?
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
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May 4th, 2021 07:00
@aftermoon
For me I never us sleep/hibernate.
Regards,
U2
10braneworld
1 Message
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May 19th, 2023 22:00
LCD test worked as stated but did not boot afterwards.