XPS 15 9500 repeatedly crashes with Hard drive not installed 0155 message.

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Well, after spending Saturday exchanging plenty messages with the Dell support, I'd like to share my progress:

• Dell tech asked me to run several "F12" tests, which were all passed. Not surprising, because the drive works ok, until it disappears magically ;-). Windows crashes (after it's hard drive disappears - literally - I've watched earlier today the drive disappear in file explorer, everything slowed, and some minute later the computer crashed).
• After the crash, computer has problems rebooting - black screen, and keeps saying "Start with IPv4". So, the drive is clearly NOT visible long before the Windows even starts booting. Several pushes of the power button, and the device restarts correctly. What is surprising, that even in this "can't boot" stage the "F12" hard drive test passed all ok, and BIOS shows a hard drive installed.
• After all this explaining, that even if the crash is initiated while Windows is active, the drive disappearance continues even pre-boot, I was advised to reinstall Windows. Are they serious? Computer cannot even boot in this "can't see my drive" state, and reinstalling Windows is supposed to help? I really do not want to waste one full day of my time to re-install everything, when I can't see how it could help. Anybody has some other ideas maybe, please? Anybody else experienced this strange error on their XPS?

I have an XPS 17 9700 which on first boot up in the morning has given me the hard drive not installed error.  It happened 2 weeks ago, yesterday morning and this morning. It has always restarted normally. I have not seen the drive disappear while actually working with the computer.  And the computer wakes from sleep and restarts with no issues.  Following the link provided and using the error code and validation code I was advised to update BIOS and recheck connections to the hard drive.  Update BIOS I can do, but opening the computer and messing around inside I am a little less inclined to do so.  I'll see how it goes and maybe the BIOS update will solve something.

Hi @jemsurvey1 

Thanks for your reply.

The Dell tech also suggested to me in a PM that I can open the bottom cover and check the hard drive connections - just like you, I am not happy opening a newly purchased laptop on my own - I find it rather disappointing that Dell support can even suggest such solution (!), unless they clearly state that they accept any risks related with someone without experience opening the laptop.

> update bios

I have everything updated: windows, firmware, drivers.. no change ;-(

@Xend Are you still stable after 3 weeks? I am suffering the same error but replacing Dell Power Manager has not helped.

Hi @HardStuck 

Yes, not a single problem booting from sleep / seeing the 0155 message, or seeing hard drive disappear in a middle of a working day.

A couple of times I found the machine re-start itself between when I put it to sleep late night, and woke it in the morning, but I suspect this was Windows deciding to update itself overnight, rather than power management issues.

Please let me know of your progress with fixing it on your machine!

I am experiencing the same problem. With a brand new dell xps 15 9500.

Any update on your situation? It sounds like it is a common problem with new dell xps.

This is happening on 4 out of 30 laptops we received and imaged recently. All running Enterprise 2004. I will run your Dell PowerManage fix on the afflicted laptops and report back in a week with the results; I hope it resolves it!

Mixed results: none of the previously afflicted laptops have had drive issues since I installed the Power Manager app, however a 5th laptop now has it despite having the Power Mgr app on it and all the latest Dell drivers, firmware, and BIOS. Gotta say I am not a happy camper now. Looks like I am calling Dell for a different resolution that doesn't involve reimaging a freshly imaged PC in another state.

I too have this issue with my XPS 15 9500.

I already returned the first one (bought on Amazon) because of a faulty touchpad.

Now the second one I got has this Hard drive not installed error that crashes the computer then it boots up just fine. Can you please share the link to the power management software that fixed your issue?

@Xend and others... Playing with Dell Power Manager did not solve my problems. Ended up having Dell replace the SSD. The problematic drive was a Micron 2200S, which was replaced with an SSST (aka Liteon). This seems to be a common theme among the cases I read online. 

https://www.reddit.com/r/Dell/comments/ishnz3/new_dell_xps_15_9500_hard_drive_not_installed/ 

Fingers crossed the new one doesn't have any issues.

Hi @HardStuck ,

Thanks for your update!

> replacing hard drive

Such a nuclear solution should work - as next to replacing the hardware, it forces you to replace the sofware layer, too. Sadly it does not explain what is the actual source of the problem is (it could still be software).

I hope someone will be able to identify the actual cause of the issue, so that people can avoid the hassle of replacing the hardware parts.

Cheers,

G.

Exact same issue here. My computer is less than a month old. 

It's been shipped to their repair center and apparently they have a backorder on the required part so I'm just in limbo without a computer for school or work 

My brand new XPS 13 has been doing the same thing, though I haven't yet contacted Dell about it - I had been waiting to see if it continued.  I appreciate reading about everyone else's experience and what has or hasn't worked.  If I do contact support, it will be my third time in two weeks going to Support about issues with a brand new machine.  Although the other problems so far have gotten fixed, I have never had so much trouble with a brand new computer.