4 Posts
0
1282
XPS 15 9510 How to wake up?
I have an XPS 15 9510, and for the life of me, I still haven't figured out a consistent way to wake it up from sleep.
The way I use it is to have it go to sleep when I close the lid, and I expect it to wake up when I open the lid. However, for the life of me, I haven't figured out a consistent way to get it to respond when I open the lid. Most of the time, it just sits there with no visible response from the computer (screen, keyboard backlight, fans, anything). I'll try pressing the power button, putting my finger on it to unlock via fingerprint, touch the trackpad, move the mouse, start hitting random keys, etc. None of those produce an immediate response. Instead, it turns on a minute or two later (though I've also had it go 5+ minutes without responding).
Is there a Dell official way that will get the computer to respond and wake up?
commodon
87 Posts
1
December 13th, 2021 13:00
When you put a laptop to sleep, the recommended method to awaken it, assuming the lid is already open, is to tap the CTRL key a couple of times. This action should awaken the system and at the same time ensure nothing else is done to have any negative affect on any programs or applications that may have been left open prior to be put to sleep.
Out of curiosity does this method work? Granted, I understand you're encountering an issue waking the laptop with the lid closed, but I am curious to learn if this works
sethkaz
4 Posts
1
December 31st, 2021 09:00
So, funny enough, this problem seems to have gone away after posting this. There was a BIOS update that happened through Dell's SupportAssist, which is what I'm guessing fixed it.
But yes, hitting the CTRL key seems to more reliably wake up the computer. And I was seeing this issue both with the lid closed (on a keyboard through a Dell dock) and open (on both the built-in and external keyboards).