XPS 15 9550, Screen goes black in full screen mode

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I have the exact same issue.

This is happening to me aswell,

Were you able to find a fix?

I have this problem too.

Any help would be appreciated

Same thing here.

I have found that when the laptop is plugged in the problem does not occur. However in battery mode any fullscreen video turns black. I have the 4k touchscreen model. Anyone with the FHD also having this issue?

Anyone from Dell able to provide us with a fix please?

First the F8 key bricking the motherboard now this...

Is it possible to get a refund if the laptop is older than two years? It's such a good looking and great performing product when it works but this is getting annoying to deal with. Especially since I paid 2000 euro for it.

Any help is much appreciated.

Hi,

I had a similar issue on my XPS 15 where videos would blackscreen on youtube, netflix and the default windows media player. (May have been more apps but these are all I used).

What I found worked to fix it was to uninstall and reinstall the realtek audio drivers. Hopefully this helps!

Hi

I will try that tonight to see if it fixes it.

Thanks for the info.

I've had this exact thing happen on other Dell machines.

Things to try:

1. Press the power button until the keyboard lights up. Press and hold the power button until the system powers down. Press the power button again to turn the system back on.

2. Disconnect the AC adapter. Remove the back plate. Disconnect the main battery from the motherboard. Use something plastic, like a guitar pick, to pry the connector if you have to (don't use anything metal). Press the power button. Press the power button again. Reconnect the main battery. Press the power button to turn the machine on.

3. If the above does not work, remove the CMOS button battery for 30 seconds. It should be to the right of the right fan, possibly under a bit of thermal tape.

If none of that works, or if the issue repeats, you have a bad motherboard.

This is a fix for everyone else having the same problem.

I was able to just update the driver in the device manager and that seems to have fixed it. 

Thank you so much for your help.

I am encunteringthe same issue screen goes black when full screen. I ave updated my drivers in Dell website but still encountered this problem.

Please help.

I am also having this issue! 

@shmuli_d @Terryboy 

Hey, I thought that the Realtek Audio driver reinstalling worked. I mean it did for a day, but then the problem persisted.

However I seem to have fixed mine again. Im using Google Chrome as probably most people are, and the fix that worked was going into the Settings ----> then on Advanced on the left hand side ----> Turn off "Use hardware acceleration when available".

For me at least that was what was causing the issue.

Try it and let others know if it worked. Hope it does.

Yeah ,  you should be able to run the panel at its native resolution without trouble. 

 Not likely that so many users hardware all went bad at the same time.  Good sign it is just drivers or settings, so it should fix eventually .

Seems like this must be a software or driver update issue as all of us are experiencing the same issue starting at the same time.